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Alternative complaints procedures

This covers:

Complaints about child protection conferences

Complaints about the following aspects of a child protection conference need to be addressed under the Local Safeguarding Children Board (LSCB) complaints procedure:

  • the process of the conference
  • the outcome, in terms of the fact of and/or the category of primary concern at the time the child became the subject of a child protection plan
  • a decision for the child to become, or not to become, the subject of a child protection plan or not to cease the child being the subject of a child protection plan

Complainants should contact the conference chair to express their concerns in the first instance and to seek further details on the complaint procedure.

Complaints about councillors

Complaints about councillors who may have breached the Code of Conduct fall to our Monitoring Officer to address under a separate procedure. There is an online form available below to assist with this.

Make a complaint about a councillor

The Members' Code of Conduct (Part 5A of the Central Bedfordshire Council Constitution) outlines the code of conduct for our councillors.

Town and parish councillors will be subject to their own codes of conduct. 

View contact details for town and parish councils

The Arrangements for dealing with Standards Allegations (Part 5B of Central Bedfordshire Council Constitution) details arrangements under the Localism Act 2001, which applies to town and parish councillors in Central Bedfordshire and Central Bedfordshire Council councillors.

Decisions on complaints about councillors

This page contains decision notices detailing the outcome of complaints made about our councillors since 17 November 2016.

The following complaints have been received:

Contact your town and parish council (link opens in new window) for information regarding decisions about their councillors.

Complaints about schools/governors

The Schools Standards and Framework Act 1998 places a duty on the governing body of a school to manage complaints about their individual school. These complaints are therefore not our responsibility.

Partnership with another organisation

Where a service is delivered through a partnership with another organisation, the complaint should be directed to the organisation that delivered the service.