Customer feedback

Published complaints

At the conclusion of the council’s complaint procedure, the complainant has the right to contact the Ombudsman if they remain unhappy with the outcome of their complaint. For complaints about the council as a landlord, this will be the Housing Ombudsman. For all other complaints, this will be the Local Government and Social Care Ombudsman. Both Ombudsman publish decisions on their website. You can search for decisions relating to Central Bedfordshire Council using the links below.

Decisions - Local Government and Social Care Ombudsman

Decisions Archive - Housing Ombudsman