Repairs satisfaction survey
What's the survey about?
Our new Repairs Satisfaction Survey will be conducted by Acuity, a company specialising in social housing research. The survey, starting in mid-July 2025, will gather feedback on tenant experience of our repairs service.
Who is Acuity?
Acuity has over 26 years of experience providing tenant satisfaction surveys and helping housing providers improve their services. Acuity's team are experts in understanding tenant satisfaction and performance data.
Visit Acuity's website to find out more.
Who will be contacted?
Acuity will contact a random sample of approximately 85 tenants per month who have recently had a repair made to their home by Wates, our main contractor. This will be by phone, and they will undertake a survey that should last approximately 5 to 10 minutes.
When will Acuity call?
Calls will be made between 9am and 8pm on weekdays, and 10am and 6pm on Saturdays. The number displayed will be 01582 323045. If a call is missed, a recorded message will be left explaining that it was related to the survey.
Is the survey confidential?
Yes, the survey is confidential. Results can be shared anonymously with us if preferred.
Data Protection and quality standards
Acuity adheres to strict data protection rules and quality standards. All calls are recorded for training and quality assurance. They are members of the Market Research Society and comply with the Data Protection Act.
Questions?
If you have any queries about any of the survey, please email housinginfo@centralbedfordshire.gov.uk or call Acuity on 01273 287114.