Reporting a repair

How to report a repair

We are currently experiencing high levels of calls to our telephone service for repairs. Please only call if your repair is urgent, such as a broken water pipe. For all other repairs, please report the repair online.

To allow urgent repair calls to get through, we would be grateful if you can help a friend or neighbour who doesn’t find technology easy to report a repair online.

We thank you for your patience and understanding.

Housing repairs: new system to minimise risks of indoor working

Due to the coronavirus pandemic, we have been focussing on emergency repairs and external works. We are now starting to work on non-emergency repairs, whilst observing safe social distancing guidelines.

To help minimise the risks of indoor working, we're inviting tenants to take part in a secure video call on their phone, to show a member of staff what the problem is and record the details of any equipment that may need to be replaced. This new system means we can work out what needs to be done to solve the problem, and send the right person with the right parts to do the job. It also means that we will make only one visit to the property.

The new system will help to reduce risk, and allow us to manage supplies of personal protective clothing. Your safety, and the safety of our staff is very important to us.

How to report a repair

You can report all council housing repairs 24 hours a day, 365 days a year, using our website or mobile app.

Make your report online

Find out more about our tenants’ mobile app

This includes:

  • electrical repairs
  • gas / central heating repairs
  • plumbing repairs
  • all other repairs

For more information on repairs, read our repairs and maintenance booklet (PDF 760.3KB) .

Gas leaks

Call 0800 111 999 if you suspect a gas leak. This number is operated by National Grid.

Got a blocked sink or toilet?

The most common issues we're contacted about are blocked sinks and toilets. We've put together a couple of easy-to-follow instruction videos on how to fix these yourself.