COVID-19: Home to school transport
We're busy, but please bear with us
We're experiencing a high volume of phone calls about school transport. If you’re trying to get through, please be aware there may be a wait, but we're working through the calls and will be with you as soon as possible.
If you applied after the deadline, you may not hear by Monday. We apologise for the invonvenience, but please rest assured that we're working hard to process as many applications as we can.
You can also view your application's progress online, via the account you used to apply for school transport.
As schools re-open in September 2020, we are following government guidance on how your child can get to and from their school.
Pupils should, wherever possible, avoid public transport (including school transport) and:
- walk to school
- cycle to school
- travel in a car
We can reimburse you for car mileage
If your child is eligible for home to school transport assistance and normally travels on a school bus, coach or taxis, but you are planning to drive them to and from school instead, we can refund you for the mileage you use.
Reimbursements are calculated on the distance between your home and your child’s school at a rate of 36p per mile for four journeys a day (i.e. a return journey in the morning and the afternoon).
To apply for mileage reimbursement payments:
- download the application form (PDF) (you'll need to get Adobe Acrobat Reader to fill this in)
- complete it on a monthly basis
- return it to your child’s school every month (if you're sending via email, find out how to secure the file with Adobe Acrobat Reader, as it will contain personal information)
The school will verify your claim before passing it to us, for payment to be made direct into your bank account.
We can still provide home to school transport
School transport routes will still be provided as normal if your child cannot make their own way to school. Services will operate to normal routes and timetables and government guidance is that social distancing rules do not apply on dedicated home to school transport. Pupils should not board if a member of their household has COVID-19 symptoms.
Changes to school start and finish times will be accommodated as far as possible.
COVID-secure measures on buses
Face coverings, age 11 or above
Unless your child's exempt (visit GOV.UK to find out if your child's exempt from wearing a face covering), we encourage them to wear a face covering on school transport, in line with government guidance.
Cleaning and hand sanitiser
We are working with all our transport providers to ensure that all vehicles are cleaned at regular intervals throughout the day and that enhanced cleaning takes place overnight. There will be hand sanitiser provided on school buses and coaches; we encourage your child to use this when they get on and off the bus.
Pupils should board the bus at the front and fill seats from the back first. They should leave the bus from the front (last on, first off). Please be aware that drivers are not expected to enforce seating arrangements or hygiene measures. During the journey, windows and any roof lights should be kept open wherever possible to allow suitable ventilation.
Passes for new starters to use on school buses and coaches will be sent directly to eligible pupils’ home addresses before the start of term. Pupils who are continuing to attend the same school and will be travelling on the same route, can continue to use their existing pass.