Paying your rent

Late tenancy arrears and evictions

Rent arrears are what you owe in unpaid rent.

You need to pay your arrears as quickly as possible and ideally in 1 payment, to clear the whole amount.

We do realise this is not always possible. If you are unable do this, you should contact us as soon as possible to make an agreement to repay the money you owe.

Not able to pay

Contact us on 0300 300 8302 if you know you are not going to be able to pay your arrears or keep to the agreement made.

If you do encounter problems paying your arrears, you should always keep us informed.

If you are in arrears, do not ignore your arrears or letters from us as if we do not hear from you, we will refer your debt on to a Debt Collection Agency. They will collect the arrears from you.

You can also get advice from a Citizens Advice Bureau.

A mistake in your rent account

If you think there has been a mistake, you should contact us immediately and we will be able to examine your rent account and sort out any problems.

Death of the tenant

If you are the late tenant's representative as the tenant has died, please contact us and let us know if there are any funds with which to pay the arrears.

Succession – what happens to a tenancy when someone dies?

During such a turbulent and emotional time, you may be worried about what will happen to the tenancy and what will happen to you.

For more information (PDF 1.3MB) please see our succession factsheet.

Useful information

Get debt advice from:

Debt Advice foundation (link opens in new window)

Citizen Advice Bureau (link opens in new window) 

Helpful factsheets

Debt Advice – Self Help Pack (PDF 455.1KB)

What happens in Court (PDF 602KB)

Eviction (PDF 345.7KB)

Housing Rents Variation Order Fact Sheet (PDF 406KB)

Evictions

We have a duty to collect all rent, as the income is vital to fund other housing services. We will always take reasonable steps to try to resolve tenancy or rent arrears problems. However, if all else fails, we will have to apply to the court to repossess a property.

Reasons for eviction

The most common reason for eviction is non-payment of rent, although it is possible for that if tenants are breaching any other aspect of their tenancy agreement they may be evicted.

There is no guarantee that the courts will not evict households with children.

Obligations to rehouse

We or other registered social landlords usually have no obligation to re-house those tenants who have been evicted for non-payment of rent.

If you are evicted you will need to find alternative accommodation for yourself and anyone else who is living with you (including pets).

Bailiff

The court will advise the date and time that the bailiff will arrive. A representative from housing services will also be there.

They will change the locks of the house and clear belongings that remain in the property.

The earlier you take action or get advice the better. It is more difficult to make agreements at a late stage. You may apply for the warrant of possession to be suspended. The court will then reconsider your case but may not agree to alter the decision.

Please remember, if you are having difficulties paying your rent you should firstly:

  • speak to us immediately when you become aware of any difficulties
  • get advice, for example from a Citizens' Advice Bureau
  • keep making regular payments, no matter how small they are

Fact sheets

(PDF 602KB)

What happens in Court (PDF 602KB)

Eviction (PDF 345.7KB)

Housing Rents Variation Order Fact Sheet (PDF 406KB)

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