COVID-19 – Advice on getting financial support
In these difficult times, we know that many people are likely to have financial problems. Here are some links that will help you work out what financial support is available.
Once you have worked out what support you can get, you may still have concerns about paying your rent. Please get in touch with us if you are worried, or you would like to discuss an arrangement for paying your rent. You can contact us by sending an email to your income management officer (or phone them). If you don’t have an income management officer, call us on 0300 300 8046.
Useful links
Universal credit: Financial support is available for people who have been affected by a loss of earnings. This includes the payment of housing costs for some people. Find out more information and check if you are eligible.
Turn2us is a national charity helping people when times get tough. It provides financial support to help people get back on track.
Entitled to is an online resource that can help you work out what benefits you are entitled to during this crisis.
How to get help with your housing payments.
How to claim emergency funding.
Self-employed
Find the latest information about statutory sick pay.
Claim a grant through the coronavirus (COVID-19) Self-employment Income Support Scheme
Money and Pensions Service
Financial guidance and actions that you can take to help your situation
Pay rent by phone
You can pay using a debit card (Switch, Solo or Delta) or credit card (not American Express). Call 0300 300 8030 and select option 3.
Pay rent online
You can pay online using our secure payments service.
Pay rent by Allpay phone app
You can now pay your rent using our new Allpay phone app. The app allows you to pay your rent any time, anywhere and securely stores payment reference numbers, bank details and payment amounts.
Pay rent by Direct debit
We recommend setting up a Direct Debit to pay your rent.
We collect 4 weeks' rent on any date from 1st to 28th of each month and you still have the benefit of your 'No rent due' weeks.
We also collect weekly Direct Debits, every Monday.
Call us on the following numbers with your bank details:
- 0300 300 5186 for the 1st to the 10th of each month
- 0300 300 5054 for the 11th to the 20th of each month
- 0300 300 4271 for the 21st to the 28th of each month
- 0300 300 5545 for weekly on every Monday
Pay rent by Allpay card
An Allpay card lets you pay the Post Office using cash, debit card or cheque or at PayPoints using cash. There is no charge for the service.
Rent payment dates April 2020 to March 2021
|
Week |
Date due |
Amount paid |
|---|---|---|
|
1 |
6 April 2020 |
|
|
2 |
13 April 2020 |
|
|
3 |
20 April 2020 |
|
|
4 |
27 April 2020 |
|
|
5 |
5 May 2020 |
|
|
6 |
11 May 2020 |
|
|
7 |
18 May 2020 |
|
|
8 |
25 May 2020 |
No rent due |
|
9 |
1 June 2020 |
|
|
10 |
8 June 2020 |
|
|
11 |
15 June 2020 |
|
|
12 |
22 June 2020 |
|
|
13 |
29 June 2020 |
|
|
14 |
6 July 2020 |
|
|
15 |
13 July 2020 |
|
|
16 |
20 July 2020 |
|
|
17 |
27 July 2020 |
|
|
18 |
3 August 2020 |
|
|
19 |
10 August 2020 |
|
|
20 |
17 August 2020 |
|
|
21 |
24 August 2020 |
|
|
22 |
31 August 2020 |
No rent due |
|
23 |
7 September 2020 |
|
|
24 |
14 September 2020 |
|
|
25 |
21 September 2020 |
|
|
26 |
28 September 2020 |
|
|
27 |
5 October 2020 |
|
|
28 |
12 October 2020 |
|
|
29 |
19 October 2020 |
|
|
30 |
26 October 2020 |
|
|
31 |
2 November 2020 |
|
|
32 |
9 November 2020 |
|
|
33 |
16 November 2020 |
|
|
34 |
23 November 2020 |
|
|
35 |
30 November 2020 |
|
|
36 |
7 December 2020 |
|
|
37 |
14 December 2020 |
|
|
38 |
21 December 2020 |
No rent due |
|
39 |
28 December 2020 |
|
|
40 |
4 January 2021 |
|
|
41 |
11 January 2021 |
|
|
42 |
18 January 2021 |
|
|
43 |
25 January 2021 |
|
|
44 |
1 February 2021 |
|
|
45 |
8 February 2021 |
|
|
46 |
15 February 2021 |
|
|
47 |
22 February 2021 |
|
|
48 |
1 March 2021 |
|
|
49 |
8 March 2021 |
|
|
50 |
15 March 2021 |
|
|
51 |
22 March 2021 |
|
|
52 |
29 March 2021 |
No rent due |