Paying your rent

COVID-19 – Advice on getting financial support

In these difficult times, we know that many people are likely to have financial problems. Here are some links that will help you work out what financial support is available.

Once you have worked out what support you can get, you may still have concerns about paying your rent. Please get in touch with us if you are worried, or you would like to discuss an arrangement for paying your rent. You can contact us by sending an email to your income management officer (or phone them). If you don’t have an income management officer, call us on 0300 300 8046.

Useful links

Universal credit: Financial support is available for people who have been affected by a loss of earnings. This includes the payment of housing costs for some people. Find out more information and check if you are eligible.

Turn2us is a national charity helping people when times get tough. It provides financial support to help people get back on track.

Entitled to is an online resource that can help you work out what benefits you are entitled to during this crisis.

How to get help with your housing payments.

How to claim emergency funding.

Self-employed

Find the latest information about statutory sick pay.

Claim a grant through the coronavirus (COVID-19) Self-employment Income Support Scheme

Money and Pensions Service

Financial guidance and actions that you can take to help your situation

Pay rent by phone

You can pay using a debit card (Switch, Solo or Delta) or credit card (not American Express). Call 0300 300 8030 and select option 3.

Pay rent online

You can pay online using our secure payments service

Pay your rent online

Pay rent by Allpay phone app

You can now pay your rent using our new Allpay phone app. The app allows you to pay your rent any time, anywhere and securely stores payment reference numbers, bank details and payment amounts.

Get Allpay for Android

Get Allpay for iPhone / iPad

Visit Allpay's website

Pay rent by Direct debit

We recommend setting up a Direct Debit to pay your rent.

We collect 4 weeks' rent on any date from 1st to 28th of each month and you still have the benefit of your 'No rent due' weeks.

We also collect weekly Direct Debits, every Monday.

Call us on the following numbers with your bank details:

  • 0300 300 5186 for the 1st to the 10th of each month 
  • 0300 300 5054 for the 11th to the 20th of each month
  • 0300 300 4271 for the 21st to the 28th of each month
  • 0300 300 5545 for weekly on every Monday

Pay rent by Allpay card

An Allpay card lets you pay the Post Office using cash, debit card or cheque or at PayPoints using cash. There is no charge for the service.

Rent payment dates April 2020 to March 2021

Rent payments - April 2020 to March 2021

Week

Date due

Amount paid

1

6 April 2020

 

2

13 April 2020

 

3

20 April 2020

 

4

27 April 2020

 

5

5 May 2020

 

6

11 May 2020

 

7

18 May 2020

 

8

25 May 2020

No rent due

9

1 June 2020

 

10

8 June 2020

 

11

15 June 2020

 

12

22 June 2020

 

13

29 June 2020

 

14

6 July 2020

 

15

13 July 2020

 

16

20 July 2020

 

17

27 July 2020

 

18

3 August 2020

 

19

10 August 2020

 

20

17 August 2020

 

21

24 August 2020

 

22

31 August 2020

No rent due

23

7 September 2020

 

24

14 September 2020

 

25

21 September 2020

 

26

28 September 2020

 

27

5 October 2020

 

28

12 October 2020

 

29

19 October 2020

 

30

26 October 2020

 

31

2 November 2020

 

32

9 November 2020

 

33

16 November 2020

 

34

23 November 2020

 

35

30 November 2020

 

36

7 December 2020

 

37

14 December 2020

 

38

21 December 2020

No rent due

39

28 December 2020

 

40

4 January 2021

 

41

11 January 2021

 

42

18 January 2021

 

43

25 January 2021

 

44

1 February 2021

 

45

8 February 2021

 

46

15 February 2021

 

47

22 February 2021

 

48

1 March 2021

 

49

8 March 2021

 

50

15 March 2021

 

51

22 March 2021

 

52

29 March 2021

No rent due