Paying your rent

Please get in touch with us if you are worried, or you would like to discuss an arrangement for paying your rent. You can contact us by sending an email to your income management officer (or phone them). If you don’t have an income management officer, call us on 0300 300 8042.

Have you updated Universal Credit?

From 3 April, you are now able to update your latest rent on your Universal Credit journal. As we can’t do it for you, it’s important that you let the Department for Work and Pensions (DWP) know your rent change so it can increase your Universal Credit to cover the increase. It’s also important to know that the DWP will not backdate past a month, so now’s the time to make the change.

If you have an online journal, log in to your Universal Credit account and click your ‘to-do’ list. From there, click on report changes to your housing costs, and update the rest, remembering:

  • housing costs changed on 3 April 2023
  • you are charged weekly for your rent (and service charge where relevant)
  • your rent increase letter will show you your new rent

If you manage your Universal Credit over the phone, you will need to let the DWP know.

Find out more about updating your journal.

Useful links

Universal credit: Financial support is available for people who have been affected by a loss of earnings. This includes the payment of housing costs for some people. Find out more information and check if you are eligible.

Turn2us is a national charity helping people when times get tough. It provides financial support to help people get back on track.

Entitled to is an online resource that can help you work out what benefits you are entitled to during this crisis.

How to get help with your housing payments.

How to claim emergency funding.

Self-employed

Find the latest information about statutory sick pay.

Claim a grant through the coronavirus (COVID-19) Self-employment Income Support Scheme

Money and Pensions Service

Financial guidance and actions that you can take to help your situation

Pay rent by phone

You can pay using a debit card (Switch, Solo or Delta) or credit card (not American Express). Call 0300 300 8030 and select option 3.

Pay rent online

You can pay online using our secure payments service

Pay your rent online

Pay rent by Allpay phone app

You can now pay your rent using our new Allpay phone app. The app allows you to pay your rent any time, anywhere and securely stores payment reference numbers, bank details and payment amounts.

Get Allpay for Android

Get Allpay for iPhone / iPad

Visit Allpay's website

Pay rent by Direct debit

We recommend setting up a Direct Debit to pay your rent.

We collect 4 weeks' rent on any date from 1st to 28th of each month and you still have the benefit of your 'No rent due' weeks.

We also collect weekly Direct Debits, every Monday.

Call us on the following numbers with your bank details:

  • 0300 300 5186 for the 1st to the 10th of each month 
  • 0300 300 6855 for the 11th to the 19th of each month
  • 0300 300 5054 for the 15th of each month
  • 0300 300 4271 for the 20th to the 28th of each month
  • 0300 300 5186 for weekly every Monday

Pay rent by Allpay card

An Allpay card lets you pay the Post Office using cash, debit card or cheque or at PayPoints using cash. There is no charge for the service.

Rent payment dates

Rent payments 2023 to 2024

Week

Date due

Amount paid

1

3 April 2023

 

2

10 April 2023

 

3

17 April 2023

 

4

24 April 2023

 

5

1 May 2023

 

6

8 May 2023

 

7

15 May 2023

 

8

22 May 2023

 

9

29 May 2023

No rent due

10

5 June 2023

 

11

12 June 2023

 

12

19 June 2023

 

13

26 June 2023

 

14

3 July 2023

 

15

10 July 2023

 

16

17 July 2023

 

17

24 July 2023

 

18

31 July 2023

 

19

7 August 2023

 

20

14 August 2023

 

21

21 August 2023

 

22

28 August 2023

No rent due

23

4 September 2023

 

24

11 September 2023

 

25

18 September 2023

 

26

25 September 2023

 

27

2 October 2023

 

28

9 October 2023

 

29

16 October 2023

 

30

23 October 2023

 

31

30 October 2023

 

32

6 November 2023

 

33

13 November 2023

 

34

20 November 2023

 

35

27 November 2023

 

36

4 December 2023

 

37

11 December 2023

 

38

18 December 2023

 

39

25 December 2023

No rent due

40

1 January 2024

 

41

8 January 2024

 

42

15 January 2024

 

43

22 January 2024

 

44

29 January 2024

 

45

5 February 2024

 

46

12 February 2024

 

47

19 February 2024

 

48

26 February 2024

 

49

4 March 2024

 

50

11 March 2024

 

51

18 March 2024

 

52

25 March 2024

No rent due