Paying your rent

Please get in touch with us if you are worried, or you would like to discuss an arrangement for paying your rent. You can contact us by sending an email to your income management officer (or phone them). If you don’t have an income management officer, call us on 0300 300 8042.

Have you updated Universal Credit?

From 3 April, you are now able to update your latest rent on your Universal Credit journal. As we can’t do it for you, it’s important that you let the Department for Work and Pensions (DWP) know your rent change so it can increase your Universal Credit to cover the increase. It’s also important to know that the DWP will not backdate past a month, so now’s the time to make the change.

If you have an online journal, log in to your Universal Credit account and click your ‘to-do’ list. From there, click on report changes to your housing costs, and update the rest, remembering:

• housing costs changed on 3 April 2023
• you are charged weekly for your rent (and service charge where relevant)
• your rent increase letter will show you your new rent

If you manage your Universal Credit over the phone, you will need to let the DWP know.

Find out more about updating your journal.

Useful links

Universal credit: Financial support is available for people who have been affected by a loss of earnings. This includes the payment of housing costs for some people. Find out more information and check if you are eligible.

Turn2us is a national charity helping people when times get tough. It provides financial support to help people get back on track.

Entitled to is an online resource that can help you work out what benefits you are entitled to during this crisis.

How to get help with your housing payments.

How to claim emergency funding.

Self-employed

Find the latest information about statutory sick pay.

Claim a grant through the coronavirus (COVID-19) Self-employment Income Support Scheme

Money and Pensions Service

Financial guidance and actions that you can take to help your situation

• coronavirus and your money
• coronavirus – what it means for you and what you’re entitled to

Pay rent by phone

You can pay using a debit card (Switch, Solo or Delta) or credit card (not American Express). Call 0300 300 8030 and select option 3.

Pay rent online

You can pay online using our secure payments service. 

Pay your rent online

Pay rent by Allpay phone app

You can now pay your rent using our new Allpay phone app. The app allows you to pay your rent any time, anywhere and securely stores payment reference numbers, bank details and payment amounts.

Get Allpay for Android

Get Allpay for iPhone / iPad

Visit Allpay's website

Pay rent by Direct debit

We recommend setting up a Direct Debit to pay your rent.

We collect 4 weeks' rent on any date from 1st to 28th of each month and you still have the benefit of your 'No rent due' weeks.

We also collect weekly Direct Debits, every Monday.

Call us on the following numbers with your bank details:

• 0300 300 5186 for the 1st to the 10th of each month 
• 0300 300 6047 for the 11th to the 19th (excluding 15th) of each month
• 0300 300 8418 for the 20th to the 27th of each month
• 0300 300 6855 for 15th, 28th and weekly every Monday

Pay rent by Allpay card

An Allpay card lets you pay the Post Office using cash, debit card or cheque or at PayPoints using cash. There is no charge for the service.

Rent payment dates