Paying your rent

COVID-19 – Advice on getting financial support

In these difficult times, we know that many people are likely to have financial problems. Here are some links that will help you work out what financial support is available.

Once you have worked out what support you can get, you may still have concerns about paying your rent. Please get in touch with us if you are worried, or you would like to discuss an arrangement for paying your rent. You can contact us by sending an email to your income management officer (or phone them). If you don’t have an income management officer, call us on 0300 300 8042.

Useful links

Universal credit: Financial support is available for people who have been affected by a loss of earnings. This includes the payment of housing costs for some people. Find out more information and check if you are eligible.

Turn2us is a national charity helping people when times get tough. It provides financial support to help people get back on track.

Entitled to is an online resource that can help you work out what benefits you are entitled to during this crisis.

How to get help with your housing payments.

How to claim emergency funding.

Self-employed

Find the latest information about statutory sick pay.

Claim a grant through the coronavirus (COVID-19) Self-employment Income Support Scheme

Money and Pensions Service

Financial guidance and actions that you can take to help your situation

Pay rent by phone

You can pay using a debit card (Switch, Solo or Delta) or credit card (not American Express). Call 0300 300 8030 and select option 3.

Pay rent online

You can pay online using our secure payments service

Pay your rent online

Pay rent by Allpay phone app

You can now pay your rent using our new Allpay phone app. The app allows you to pay your rent any time, anywhere and securely stores payment reference numbers, bank details and payment amounts.

Get Allpay for Android

Get Allpay for iPhone / iPad

Visit Allpay's website

Pay rent by Direct debit

We recommend setting up a Direct Debit to pay your rent.

We collect 4 weeks' rent on any date from 1st to 28th of each month and you still have the benefit of your 'No rent due' weeks.

We also collect weekly Direct Debits, every Monday.

Call us on the following numbers with your bank details:

  • 0300 300 5186 for the 1st to the 10th of each month 
  • 0300 300 6855 for the 11th to the 19th of each month
  • 0300 300 5054 for the 15th of each month
  • 0300 300 4271 for the 20th to the 28th of each month
  • 0300 300 5186 for weekly every Monday

Pay rent by Allpay card

An Allpay card lets you pay the Post Office using cash, debit card or cheque or at PayPoints using cash. There is no charge for the service.

Rent payment dates April 2022 to March 2023

In the year 2022 - 2023 there are 52 Mondays, and 4 'no rent due' weeks.

Rent payments - April 2022 to March 2023

Week

Date due

Amount paid

1

4 April 2022

 

2

11 April 2022

 

3

18 April 2022

 

4

25 April 2022

 

5

2 May 2022

 

6

9 May 2022

 

7

16 May 2022

 

8

23 May 2022

 

9

30 May 2022

No rent due

10

6 June 2022

 

11

13 June 2022

 

12

20 June 2022

 

13

27 June 2022

 

14

4 July 2022

 

15

11 July 2022

 

16

18 July 2022

 

17

25 July 2022

 

18

1 August 2022

 

19

8 August 2022

 

20

15 August 2022

 

21

22 August 2022

 

22

29 August 2022

No rent due

23

5 September 2022

 

24

12 September 2022

 

25

19 September 2022

 

26

26 September 2022

 

27

3 October 2022

 

28

10 October 2022

 

29

17 October 2022

 

30

24 October 2022

 

31

31 October 2022

 

32

7 November 2022

 

33

14 November 2022

 

34

21 November 2022

 

35

28 November 2022

 

36

5 December 2022

 

37

12 December 2022

 

38

19 December 2022

 

39

26 December 2022

No rent due

40

2 January 2023

 

41

9 January 2023

 

42

16 January 2023

 

43

23 January 2023

 

44

30 January 2023

 

45

6 February 2023

 

46

13 February 2023

 

47

20 February 2023

 

48

27 February 2023

 

49

6 March 2023

 

50

13 March 2023

 

51

20 March 2023

 

52

27 March 2023

No rent due