How we support our tenants
We work closely with our tenants, to provide advice and guidance to help them sustain their tenancies.
We help people to overcome problems or barriers that can contribute to tenancies failing and could ultimately lead to homelessness.
Ways in which we provide support
We provide advice and guidance on a broad range of issues, including:
- applying for welfare benefits
- negotiating with utilities providers
- working out household budgets
- managing debts
- maintaining your home
- moving to more appropriate accommodation
- signposting to other organisations
We will visit you at home or speak on the phone, working with you to create a plan and give you the information and knowledge you need to manage things yourself.
We're a friendly, non-judgemental, team with a wealth of shared experience in helping people to improve their circumstances.
You'll need to be referred to us by a housing or social care professional. If you're not sure about who to contact, please call 0300 300 8042 and ask to be referred.
Organisations that can help
Citizens Advice can provide help to apply for Universal Credit along with other benefits and provide all round financial advice.
Turn2us has a quick and easy benefits calculator that you can use to check what you may be entitled to.
StepChange can help with debt solutions.