Housing Benefit reviews
We are reviewing selected Housing Benefit cases to check that the information we are using to work out our claimants’ Housing Benefit is accurate and up-to-date. This is a continuous process and we’ll be selecting claims for review throughout the financial year.
We will write to you if your claim is selected and we need your help to complete your claim review. If you receive a letter, it’s important that you follow the instructions to complete your review with us. If we’re unable to complete your review because you don’t respond to our enquiries, your Housing Benefit could stop.
You do not need to complete a review unless we ask you to.
If you want to report any changes which might affect your Housing Benefit entitlement, please call us on 0300 300 8306 or email firstname.lastname@example.org quoting your claim reference.
If you’ve received a review letter
The easiest way to complete your review is by telephone. Your review letter will include the current phone number we hold for you if we have one. We’ll call you within a few weeks of sending your letter. We will phone between 9am and 5pm, Monday to Friday, and the call will take around 20 minutes.
So that you know our call is genuine, your review letter will include a unique review reference which we will quote when we call you. Please hold onto your letter to confirm your reference.
Please contact us if you need to:
- tell us your phone number
- change the phone number we have for you
- arrange a call for a specific time or on a specific day
You can phone us on 0300 300 8306 or email email@example.com. Please tell us your Housing Benefit claim reference if you contact us.
If you would prefer to fill in your review form on your own or with a friend or advisor, you can use our online form or contact us to get a paper form sent to you. We will contact you if we need to check any of the information you provide, or if we need proof of your current circumstances.