Housing: comments, compliments and complaints
Make Things Right
The government campaign, Make Things Right, is running to help social housing tenants know the complaints process and what you can do if you're not happy with a service you've received.
There are lots of ways that you can have your say about our housing service, and these are categorised into the following:
Comments
Often people want to suggest improvements to services. If you make a suggestion, we will record this as a comment.
Compliments
If you tell us about a service that has been good or a member of staff who has been helpful, we will record this as a compliment and share your praise with those involved.
Complaints
You can complain if you are affected by the way we provide services. Common examples of complaints are delay; poor record keeping; failure to act; failure to follow procedure or the law; poor communication; behaviour of our staff (also called officers); or giving out misleading information.
Service requests
A service request is a request by you for us to take action to put something right. Service requests are not complaints, but we record them, monitor, and review them for learning and improvements. If we consider the issue raised to be a service request, we will ask the relevant team to reply to you directly.
How to give us feedback
The easiest way to give us feedback is by using the online form. It’s easy to complete and your feedback will go straight to the right team.
Give us feedback on our housing service
Other ways to give us feedback
Email: housing.feedback@centralbedfordshire.gov.uk or customer.relations@centralbedfordshire.gov.uk
Telephone: 0300 300 4995