Customer feedback for housing

Housing: comments, compliments and complaints

Make Things Right image

Make Things Right

The government campaign, Make Things Right, is running to help social housing tenants know the complaints process and what you can do if you're not happy with a service you've received.

Find out more on the government's website.

There are lots of ways that you can have your say about our housing service. You may have a complaint about the standard of a recent repair or an idea about improving the service. Or you may want to say "thanks" to someone who has gone out of their way to help you with a problem.

We always aim to provide our customers with good service. However, sometimes we make mistakes and when that happens we want to hear from you so that we can put it right. We also want to learn from our mistakes and we can do that by acting on your feedback.

How to give us feedback

The easiest way to give us feedback is by using the online form. It’s easy to complete and your feedback will go straight to the right team.

Give us feedback on our housing service

View or download the Housing Ombudsman Complaints Handling Self Assessment (PDF)

Please note: This file may not be suitable for users of assistive technology. To request an accessible version, please email

Other ways to give us feedback