Help to live at home | Central Bedfordshire Council

Help to live at home

Technology (aids) to help you in your home

There are many types of technology and equipment available to help you remain living safely, comfortably, and independently in your home. These can range from activity monitors and medication reminders, to personal alarms and much more.

This type of support is known as technology enabled care (TEC), which is also known as assistive technology or telecare.

Why have TEC in your home?

TEC can help you to:

  • live at home safely, securely, and independently for longer
  • manage your care in a way that is right for you
  • allow early intervention to avoid deterioration in your health and improve your quality of life
  • reduce the risk of unplanned hospital entry through falls or accidents
  • reduce or delay your need for long-term residential care
  • provide support and reassurance to you, your family, friends, and carers

How does TEC work?

TEC works through the installation of a range of different sensors in your home via a control box to a monitoring centre that is there to help 24 hours a day, seven days a week. Sensors can be set up and programmed in a wide variety of ways. For example, if a person was at risk of falling when getting out of bed a sensor could be installed to alert a responder if this happened. If a person was forgetful then the system could remind them to take medication or check whether doors had been left open or taps left running. 

These are just a few examples. TEC is developing all the time and new products are becoming available to help people live more safely and independently.

Changes to the Telecare service

In Central Bedfordshire, TEC is provided by us through our partnership with Millbrook Healthcare, normally after a care assessment has been carried out by our staff.

This new service has replaced our Telecare service previously offered by Grand Union Housing Group. If you were previously supported with this Telecare service, you will continue to receive support from Millbrook Healthcare. If you have a problem with existing equipment (whether it was installed by Grand Union or Millbrook Healthcare) or you no longer need it, you can contact Millbrook Healthcare Service Centre.

Telephone: 0333 003 8074 (opening hours are Monday to Friday from 8am to 6pm)
Emailbedfordcontactus@millbrookhealthcare.co.uk

How to request TEC

If you would like to discuss an assessment for TEC and/or care and support needs, please speak with your current health or social care professional or contact our customer services centre on 0300 300 8303. We will then arrange for one of our social care practitioners to complete an assessment. Alternativity, you can complete the following self assessment form

How much does the TEC service cost?

The cost is £6.10 per week (unless you have a disability and can claim exemption from VAT, in which case it is £5.20 per week). There is no cost for assessment or the installation. If you have other care services, the cost of TEC can be considered when we assess your contribution.

How to buy TEC privately

If you would prefer to organise TEC yourself, without approaching us, or would only like to order a pendant / lifeline alarm, aside from considering the commercial offerings available through the internet, you could consider the following options:

Miguardian can offer services direct by calling 0800 130 0011 (opening hours are Monday to Friday from 8:30am to 5pm). Please note the weekly cost for a pendant / lifeline alarm alone is approximately £4.10 and additional equipment can be purchased if required.

The Lifeline alarm system is available mainly in the south of Central Bedfordshire and is able to provide assistive technology that can alert someone in the case of an emergency. A similar service, Life24 is available to people mainly in the North of Central Bedfordshire.