Help to live at home

Community Equipment Loan Service

The Community Equipment Loan Service is essential for people who need social care support at home. It helps them live independently and with dignity.

We work in partnership with Bedford Borough Council, Luton Borough Council, Milton Keynes Council and NHS Bedfordshire, Luton and Milton Keynes to provide the Community Equipment Loan Service.

Medequip is our service provider for the delivery, collection, repair and servicing of community equipment.

Equipment provided

Working closely with occupational therapists and other health and social care professionals, the service loans equipment are free of charge to help people stay independent at home and reduce the need for hospital or care home admissions. It also allows quicker hospital discharges.

All equipment loaned will be provided on an individual basis to people who have been assessed as needing it.

Getting equipment

If you're finding some areas of daily living becoming difficult and believe you have a condition you need help with, complete the Self-service Care and Support Enquiry Form or speak to your GP for a referral. A trained person will carry out an assessment to see if you are eligible for any support.

Contacting Medequip

If you have any questions regarding the equipment that has recently been delivered or it requires repair, call 0333 091 7763 or email

Returning community equipment

All equipment loaned by the Community Equipment Loan Service should have a Medequip label on it, showing the Medequip customer service telephone number. Medequip will also accept equipment with a Millbrook Healthcare label.

If your equipment is no longer required and ready to be returned, call 0333 091 7763 or email

You can also return equipment yourself directly to Medequip.

Bedford Service Centre Depot
Hammond Road
Elm Farm Industrial Estate
MK41 0UD

Their opening hours are 8am to 6pm Monday to Friday.

Further independent living support options

Self-care empowers you to live independently, giving you the confidence to remain in your own home and complete everyday tasks safely.

For online advice, please visit medequip - an online self-assessment tool, giving you free impartial advice about all types of equipment, to make daily living easier.

For self-funded mobility and disability equipment options, please visit the Manage at Home website - Your Online Medequip Retail Store.