Household Waste Recycling Centres (Tidy tips) | Central Bedfordshire Council

Household Waste Recycling Centres (Tidy tips)

Tidy tips – book a slot to visit a tidy tip

Booking a slot to visit the tip

We are still continuing with the booking system, despite restrictions being eased.

This system is not intended to be ‘business as usual’, and we are currently working towards a time when the online booking requirement will no longer be required. Once the online booking system has been removed, we'll let you know via our regular communication channels.

You must:

  • book before coming to the tidy tip, and
  • show proof of your booking when you arrive at the site

Making a booking

We open new slots on a daily basis, 7 days in advance.

That means at 00:01 (one minute after midnight) on Wednesday, 18 August you can book for Wednesday, 25 August.

At 00:01 on Thursday, 19 August you can book for Thursday, 26 August, etc.

If a date shows as available, you can book a slot for that day.

If a date shows as not available, it means that either:

  • all slots are booked for that day, or
  • slots aren’t opened for that date yet i.e. it is longer than 7 days’ time

The last bookable slot will be at 4:40pm each day. If you book the last slot of the day, you must leave by 5pm. Anyone who has not booked a slot, will not have access to the site.

Only visit during your allocated time slot - please do not turn up early, especially before tip is open, as staff will require access to allow the site to open.

If you or anyone in your household is in self-isolation or has symptoms of COVID-19, you must not visit the tidy tips under any circumstances.

Other restrictions and conditions

  • only visit during your allocated time slot - please do not turn up early, especially before tip's open, as staff will require access to allow the site to open
  • you must book a slot to visit and will not be granted access without evidence that you have done so
  • if you or anyone in your household is in self-isolation or has symptoms of COVID-19, you must not visit the tidy tips under any circumstances
  • we can only accept one booking per household, bookings are not transferrable

If you have a disability

If you have a disability which means you are unable to unload your vehicle, please email customers@centralbedfordshire.gov.uk at least 2 working days in advance, providing your booking confirmation and full details of the type of waste that you wish to dispose of. We can then make the necessary arrangements for help to be provided during your visit.

Booking a slot

Book a tidy tip slot

Visiting the tip once you've booked

For your visit, you'll need your:

  • booking reference
  • ID
  • proof of address

You can show your booking confirmation:

  • on the screen of your mobile phone when you arrive, or
  • print it and bring it with you

You can show us this through your car window. You won't need to open your window or be in contact with any member of staff.

The last bookable slot will be at 4:40pm each day. If you book the last slot of the day, you must leave by 5pm. Anyone who has not booked a slot, will not have access to the site.

Managing entry to the sites

The sites will operate on a ‘one in, one out’ basis, with a limited number of vehicles allowed within the site at any one time. Once in the facility, you will be asked to follow identified pathways and queue, at a safe distance, to access each waste container.

The sites will accept the usual materials, but this may be subject to change. Residents are advised to only bring loads that they can comfortably manage to dispose of by themselves as the site staff are unable to offer any physical assistance. 

Please do your bit by:

  • storing your items for disposal/reuse at a later date
  • using your available kerbside waste and recycling service
  • making use of the kerbside bulky waste service (charges apply)
  • composting your garden waste at home

To keep turnaround times to a minimum please:

  • sort your waste into bags/boxes before visiting the centres
  • use your kerbside collection where possible
  • minimise the number of visits you make

During this period, we ask you to:

  • bring loads that you can comfortably manage by yourself. Only one person may exit their vehicle. If you have a heavy item then a second person is permitted out of your vehicle to provide assistance with that item only
  • only visit during your allocated time slot, but allow enough time to queue and unload your vehicle before the centre closes
  • wear appropriate clothing and footwear
  • wash your hands before and after visiting the centre; wear gloves if possible
  • keep children in the vehicle at all times
  • follow instructions given by the staff regarding where to place your waste; we will not tolerate abusive behaviour towards staff
  • remember that fly-tipping (including outside of a tidy tip) is a crime

Current site operations are under review and may be subject to change if required or if guidance changes.

Tidy tip booking system

Do I have to book a slot?

We are still continuing with the booking system, despite restrictions being eased.

When can I book?

You can book online at any time.

What happens when all the slots are gone?

More are being released each day for the following week, 7 days ahead.

Is this system permanent?

We are reviewing the current system and may make changes if required.

Can I cancel my booking?

Yes, providing we receive at least 2 working days’ notice you may delete your booking via a link at the bottom of your confirmation email. If you require a different time slot you will need to complete another booking.

Can I change the car registration number?

Yes, providing we receive at least 2 working days’ notice you may amend the vehicle registration number via a link at the bottom of your confirmation email. If we receive a late notification it can’t be guaranteed that the amendment will be accommodated. Please note that bookings are not transferable between households.

I haven’t received the confirmation email. What should I do?

Please check it hasn’t gone into your junk mail folder. Make a note of your booking reference and bring this with you on your visit to show to site staff. If you don’t have your booking reference please contact us with as much detail of your booking as possible and we will try to help.

Access to sites

Who can use the tidy tips?

The sites are only open for residents of Central Bedfordshire to dispose of their own household waste. 

Can I use another council’s recycling sites if there are no slots available at Central Bedfordshire’s sites?

No, residents are only permitted to use sites in the area in which they live and pay Council Tax.

I have a right to access the sites. What authority do you have to deny me access?

We are following our duty to keep people safe when they use the sites, and this system put in place in the current circumstances enables us to do that. We must minimise the impact of queues on the surrounding area. 

What will happen when I turn up at tidy tips?

If you turn up at a tidy tip without a valid booking reference, ID and proof of address, you won't be allowed on site.

Will the tidy tip staff still help me unload heavy items from my car?

If you're disabled, yes. To get help unloading your items, please email customers@centralbedfordshire.gov.uk at least 2 working days in advance, providing your booking confirmation and full details of the type of waste that you wish to dispose of. We can then make the necessary arrangements for help to be provided during your visit.

If you're not disabled, no. Social distancing rules mean that site staff will not be able to help you unload your vehicle or carry waste. If it takes two people to load your car at home, you will need to ensure you can unload it at the tidy tip without staff assistance, with a maximum of 2 adults per car. Any abuse of violence towards a member of staff will not be tolerated and will result in the offender being asked to leave the site.

Is the re-use shop at Thorn Turn tidy tip open?

Yes, the shop has reopened, restrictions apply.

Did you look at other options? Why are other sites opening without booking?

Each council has carried out its own assessment specific to its local area and chosen a system that best suits its circumstances. This may vary in different areas or at different sites. 

Thank you for your cooperation at this challenging time.