About the Social Housing White Paper
The Social Housing White Paper, published in November 2020, outlines what social housing residents should expect from their landlords. It seeks to rebalance the relationship between residents and landlords and enable residents to hold their landlord to account and understand how they are performing.
The Social Housing White Paper sets out the action the government will take to ensure that residents in Social Housing are safe, are listened to, live in good quality homes and have access to redress when things go wrong.
At the heart of the white paper is the Charter for Social Housing Residents. The charter sets out 7 commitments:
- to be safe in your home
- to know how your landlord is performing, including on repairs, complaints and safety, and how it spends its money
- to have your complaints dealt with promptly and fairly, with access to a strong ombudsman
- to be treated with respect, backed by a strong consumer regulator and improved consumer standards for tenants
- to have your voice heard by your landlord
- to have a good quality home and neighbourhood to live in, with your landlord keeping your home in good repair
- the government will ensure social housing can support people to take their first step to ownership