Business rates

How business rates are calculated

We work out your business rates bill by multiplying the rateable value of your property by the rating multiplier and then adjusting it for any discounts, reductions or transitional arrangements, which apply to you.

Although we calculate and collect your business rates, we cannot change your rateable value or your multiplier. These are set nationally. We do decide, however, whether you are entitled to any rate relief (find out more about rate relief).

What’s my property’s rateable value?

Your property’s rateable value is an assessment of the annual rent the property would achieve, if it were available to let on the open market at a fixed valuation date. It’s decided by the Valuation Office Agency (VOA) (visit the VOA's website (link opens in new window)), an agency of HM Revenue and Customs.

  • until 1 April 2017, your rateable value will be based on a valuation date of 1 April 2008
  • after 1 April 2017, your rateable value will be based on a new valuation dates of 1 April 2015

Find your property's rateable value on GOV.UK (link opens in new window).

You can also:

  • compare your rateable value to other businesses
  • request changes
  • appeal your valuation

About business rates revaluations

All rateable values are reassessed at a general revaluation. The most recent revaluation took effect from 1 April 2017. The next revaluation (Revaluation 2023) will take effect from 1 April 2023, based on rateable values on 1 April 2021. Revaluations make sure each ratepayer pays their fair contribution and no more, by ensuring that the share of the national rates bill paid by any one ratepayer reflects changes over time in the value of their property relative to others. Revaluation does not raise extra money for the government.

Read our frequently asked questions about revaluation.

Whilst the 2017 revaluation did not increase the amount of rates collected nationally, within this overall picture, the majority of ratepayers received a reduction or no change in their bill and some ratepayers saw increases. A £3.6 billion transitional relief scheme limits changes in rate bills as a result of the 2017 revaluation. The transitional arrangements are applied automatically and are shown on the front of your bill. Find out more about transitional arrangements and other reliefs on GOV.UK.

Read more information on Revaluation 2023 from GOV.UK.

Appeal your rateable value

You can challenge your rateable value free of charge.

Find out more about the appeals process on GOV.UK (link opens in new window).

Until your appeal is settled, you need to pay the full amount shown on your rate demand notice. Any overpayment resulting from a subsequent reduction will be refunded and interest may be added to the refund, but only if payments have been made strictly in accordance with the regulations for the payments of non-domestic rates.

Please note that any reduction in your gross charge resulting from a successful appeal may lead to an equal loss of transitional relief. The amount you are required to pay may not change until you no longer qualify for transitional relief.

Getting advice

Ratepayers do not have to be represented in discussions about their rateable value or their rates bill.

Appeals against rateable values can be made easily and free of charge. For more information, you can read about appeals on GOV.UK (link opens in new window), or give us a call on 0300 300 8011.

However if you do wish to be represented, you can get help from professional organisations whose members are qualified and regulated by rules of professional conduct designed to protect you. These are:

The Royal Institution of Chartered Surveyors (RICS) (link opens in new window) 

The Institute of Revenues, Rating and Valuation (IRRV)

Before you employ a rating advisor, you should check that they have the necessary knowledge and expertise, as well as appropriate indemnity insurance. If you are considering a challenge to your valuation, the VOA has provided some advice and information.

Download advice on using a professional agent (PDF 113.8KB) - explains how to avoid being caught out by agents who charge more than they save.

Rating agents

Ratepayers do not have to be represented in discussions about their rateable value, their rates bill or any other reductions or reliefs they may be entitled to. Appeals against rateable values can be made easily and free of charge.

Read more about reductions and reliefs, or ask us:

Telephone: 0300 300 8011

What’s my business rates multiplier?

The business rates multipliers for 2022/23 are:

  • standard rate multiplier – 51.2p per £1
  • small business rate multiplier – 49.9p per £1

The business rates multipliers are set by central government. They set the multipliers each year, and usually increase them in line with inflation. We use the reduced small business rate multiplier to calculate business rates for any businesses who qualify for small business rate relief.

Check our Small Business Rate Relief page to find out if you qualify for reduced rates.

The table below shows the business rates multipliers used for the last 5 years.

Business rates multipliers

Tax year

Standard rate multiplier

Small business rate multiplier
















Contact us

Telephone: 0300 300 8011

Please quote your business rates account reference in all correspondence – your account reference is 7 or 8 digits long and starts with a 3, and you can find it on your business rates bill or any letter we’ve sent about your business rates.