You require a booking to visit one of our four Household Waste Recycling Centres (HWRCs)
All residents are required to book a 20-minute time slot before they visit. Bookings are free of charge and can be made up to two weeks in advance of your planned visit.
The booking system is in place to:
- ensure the sites are for Central Bedfordshire residents only
- reduce queues and waiting times
- provide staff assistance on-site
- boost recycling efforts, with staff available to help customers reuse and recycle more
- control commercial waste disposal
Please be aware that barriers will soon be in operation at sites, using automatic number plate recognition (ANPR) to check a vehicle's registration number.
Further information on the changes is available in the FAQs section below.
What we do/don't accept
Waste permits for recycling centres
Other facilities at Thorn Turn
Booking system FAQs
Select a question below to view the answer. You can also choose to expand all FAQs or collapse them again using the buttons provided. There is no limit to the number of bookings to deposit unrestricted waste using an unrestricted vehicle. If you want to bring restricted items, you will be limited to the number of bookings you can make. For more information on restricted items, please visit what waste will our household waste recycling centres not accept. All residents are required to book before they visit. Staff on site reserve the right to refuse entry to anyone who does not have a valid booking. You will be asked to provide your: There are some restrictions on waste types and quantities and vehicle types. Find out what waste we will accept and what waste we will not accept at recycling centres. Subject to availability you can book another time slot. Alternatively, if you know you can no longer visit the recycling centre during your booked time you can easily amend/cancel your booking via the link on your booking confirmation email. Yes, you can, subject to the time slots being available. To check availability and book your slot, please visit our online booking form. You can make a booking online. You can only make one booking at a time. If you wish to make multiple bookings, you will need to complete a new booking. Yes, you can arrive at any point during your 20-minute booking. On-site staff will check your email booking confirmation on arrival. If you do not have access to an electronic device or have made your booking by telephone you will need to bring your booking reference number. Staff on site reserve the right to refuse entry to anyone who does not have a valid booking. We will be implementing an automated barrier system at each site later this year.
No, access to the recycling centres is for Central Bedfordshire residents only. The changes are being made to: No, all bookings to dispose of household waste at a recycling centre are free of charge. There are fees for certain types of non-household waste such as tyres and trade waste. Trade waste is a chargeable service and is only accepted at Thorn Turn. No, if you solely wish to donate, browse or buy an item then you do not require a booking to visit the reuse shop. Residents can book up to two weeks in advance of their planned visit. To book your visit, please use our online booking form. No, there will not be any changes to opening hours. Bookings will be available from 9 am until 5pm (the last booking slot will be 4:40pm). Yes, you can cancel or change your booking date, time or the recycling centre you wish to visit, using the link on your booking confirmation email. If you cancel a booking with restricted items/vehicles, please allow 24 hours before making a new booking. If you wish to add restricted items or change the vehicle, please cancel your existing booking and allow 24 hours before making a new booking. Yes, there will be a staff member on site that will do their best to accommodate the requests and help provide assistance. Please refer to our Data Protection and Privacy Statement. This statement provides detailed information on how your data is collected, processed, and protected in accordance with privacy laws. No, a booking is not required to visit the trade waste site at Thorn Turn. Here are some of the most common reasons why you might not be able to log into your account: If you can’t remember your login email address or password, select ‘Problems signing in?’ and enter the email address you think you used to set up your account. If it’s a registered email, you will receive an email with a link to reset your password. If you don’t receive any emails, you may need to re-register here. First, check your SPAM or Junk folder. If you still aren’t receiving emails, it could be because the system cannot find an account linked to the email address you provided. Double-check that the email address you entered is correct and matches the one you registered with, then resubmit your forgotten password request. Residents can request a booking slot by telephoning Customer Services on 0300 300 8000. Telephone lines are open Monday to Thursday from 8:30am to 5:30pm and Friday between 8:30am and 4:30pm.
I have forgotten my login details
I am not receiving the emails you say you have sent
Recycling centres are open over bank holidays
All our Household Waste Recycling Centres are open 7 days a week, from 9am to 5pm, including the following bank holidays:
- 18 April - Good Friday
- 21 April - Easter Monday
- 5 May - Early May bank holiday
- 26 May - Spring bank holiday
- 25 August - Summer bank holiday
Additional information
Stay in touch
To stay informed, you can register your email address for updates or follow us on Facebook to get the latest information about the upcoming changes.