Getting involved

Adult social care survey

Every council in England with responsibility for providing adult social care services is required to conduct an annual survey of its service users.

The Personal Social Services Adult Social Care Survey England (ASCS) is a national survey that is repeated every year. The survey asks service users questions about their quality of life and the impact that the services they use have. It also collects information about self-reported general health and wellbeing.

Individual responses to the survey are completely anonymous. The data is analysed by the insight team (which is not part of adult social care) and no personal identifiable data will be shared as part of the analysis of the survey results.

NHS Digital collates the results from councils and publishes the national results each year.

We also produce reports, showing our results. These are shown below.

2019-20 survey

We sent the 2019-20 survey to around 1,000 customers in January 2020. Customers were selected at random because they receive, or have received, care and support services that are paid for or arranged by us. By care and support services, we mean they may be living in a care home, attending a day centre or receiving a personal budget, home care, meals services or direct payments.

Customers are asked to complete and return their questionnaires by 15 March 2020. Results will be analysed and published after this date and our report will be published on this page.

The views of our customers are important to ensure we are getting our services right.

The results of the survey will be used by the Care Quality Commission, Department of Health, NHS Digital and by us to improve services.

Previous survey results

Results from the 2018/19 survey will be added soon.

Download results from the 2017/18 survey (PDF 607.2KB) .

Download results from the 2016/17 survey (PDF 668.4KB) .

Download results from the 2015/16 survey (PDF 461KB) .

You can request a copy of the results by contacting insight@centralbedfordshire.gov.uk.

Contact us

If you have any questions related to the survey, please contact us.

Email: insight@centralbedfordshire.gov.uk