Homeless review

Appeals

What you can appeal about

You can appeal to the county court if you disagree with our review decision.

You can also appeal if we fail to complete the review within the relevant time limit (read about how we carry out a review).

You can only appeal ‘on a point of law’. This means that we made a legal error in how we dealt with your review.

When you can appeal

You must appeal within 21 days of receiving the review decision, or within 21 days of the date on which the review decision should have been sent to you.

Get legal advice

You should get independent legal advice, if you want to appeal.

Your legal adviser will be able to tell you if you have grounds for appealing the review decision. They will also be able to tell you if legal aid will pay for an appeal.

How to complain

Make a formal complaint

Find out how to make a formal complaint.

Please contact us first, though, so we can try to put things right.

Email: homeless.intervention@centralbedfordshire.gov.uk
Telephone: 0300 300 4370

You can complain if you’re unhappy with how we’ve handled your case. For example, if you think we took too long to make a decision.

However, you should ask for a review if you want us to overturn a decision we’ve made on your homeless application.

Complain to the ombudsman

You can also complain to the Local Government and Social Care Ombudsman.

The ombudsman:

• is likely to uphold a complaint if you’ve suffered injustice because we’ve mishandled your case
• may decide it can’t investigate until you’ve exhausted our complaints procedure
• may also refuse to look into a complaint, if you have a right of review or appeal