Frequently asked questions
Can I employ a relative or partner as a personal assistant or sessional worker?
Yes. They must be aged 16 or over and must not live in the same house as you.
Will I be supported in setting up and managing a Direct Payment?
Yes. The Direct Payment Team will support you with setting up the Direct Payment and can give ongoing advice on managing the account.
What happens if something goes wrong with the services I am buying with a Direct Payment?
It depends on what has gone wrong. If you are not satisfied with a service, you should raise the issue with the person or organisation providing it. If you would like support to do this, please speak to your social worker. If we're not satisfied with the service, we have the right to withhold a Direct Payment and may end the agreement if there are serious concerns.
Do I have to make any contribution towards Direct Payments?
No. However, if you choose to buy additional services or more expensive services, you must pay the difference in cost.
What happens if I no longer want to continue with Direct Payments?
The Direct Payment Agreement you sign requires you to give written notice if you decide you no longer want to receive Direct Payments.
What happens when my son or daughter reaches age 18?
You can request a Carer’s Assessment from Adult Services. You may be eligible for support in your caring role.
Can my son or daughter receive a Direct Payment in their own right before age 18?
A young disabled person aged 16 or 17 may take control of some or all of the Direct Payment as part of their transition to adulthood. We'll consider the wishes and views of the young person and their parents, and must be satisfied that the young person can manage the Direct Payment themselves or with appropriate support.
If I receive Direct Payments, can my child also use council services?
Yes. This can happen if a combined care package is needed to meet your child’s assessed needs.