Fridge and freezer collections
We can remove 1 item only (a combined fridge / freezer is accepted as 1 item). The cost is £41.50. More than one item will cost £41.50 (incl. VAT) for each additional item. Your fridge or freezer needs to be empty before collection.
If you are in receipt of housing benefit or council tax benefit, the standard fee is £20.75 (a 50% reduction of the normal fee).
To book a fridge or freezer collection call 0300 300 8302.
Where do we collect your items?
We collect items from outside your property. They must be there by 7am. We cannot enter your property to make a collection.
How long does it take to book a collection?
We can usually collect within 7 days of the booking being made. Once it has been scheduled in our collection team will call to confirm the collection date.
Concessionary fee explained
If you are in receipt of housing benefit or council tax benefit, the standard fee is a 50% reduction of the normal fee.