Bulky waste, fridge and freezer collections

Bulky waste collection

Service update - 25 March

Bulky waste collections suspended

Bulky waste collections are suspended. You cannot book a new collection.

Existing bookings

We will make collections which were already booked in for this week, ending on Friday, 27 March. We will call residents who have booked beyond this date to give refunds. Please do not contact us at the moment, as we work through this.

We are leaving the existing information below live, for future reference.

Could your item be re-used?

If you have furniture that is clean, in a reasonable and reusable condition it may be suitable to donate.

Before considering a bulky waste collection, consider if your item could be re-used, or passed it on to a local charity organisation, such as:

Social media

There are also a number of local groups on social media where you can offer to give away items, try search on Facebook for groups in your area.

Can you take your item to a tidy tip?

We charge for bulky waste collections, so if your items are unsuitable for re-use, you can take them to your nearest tidy tip for disposal. Tidy tips are open Monday - Sunday, 9am to 5pm, including bank holidays.

Bulky waste collection for up to 12 items

If the options above don't suit, we can collect larger household items such as beds, wardrobes, washing machines, TVs, tables etc.

We can collect up to 12 items. Furniture that has more than one piece, e.g. a divan base, mattress and headboard, is counted as 3 items.

The removal of fridges and freezers is a separate service.

Cost of a bulky waste collection

It costs £56.90 (£28.60 concessionary fee if you claim Housing Benefit or Council Tax Benefit).

You can check a full list of what we can and cannot collect, including information about hazardous waste before booking this service.

Where do we collect your items from?

We collect items from outside your property. They must be there by 7am. We cannot enter your property to make a collection.

All items must be at ground floor level. If you live in a flat or apartment, they must be on the road outside the property.

How long does it take to book a collection?

We can usually collect within 7 days of booking. Once it has been scheduled, our collection team will call to confirm the collection date.

Concessionary fee explained

If you are in receipt of housing benefit or council tax benefit, the standard fee is a 50% reduction of the normal fee.