Direct payments

Support with your direct payment

In some circumstances you may require some help with your direct payment.

We have an approved list of providers who can help you with managing some elements of your direct payment.

These are:

  • personal assistant recruitment where you are involved in choosing your own PA but the agency remains the employer, and charges you for the support on an hourly basis
  • personal assistant support where the agency provides you with a list of PAs and you choose one and remain the employer, and pay the PA yourself
  • payroll support where you need the agency to deal with all aspects of paying the PA
  • managed bank accounts where you want a direct payment but need help to manage the money side of things

Your support planner will discuss these options with you and tell you if you are eligible for any of these types of support.

The table below gives you information about the providers and which services they are approved to help you with.

Providers and services

PA agency
PA recruitment support
Payroll
Managed bank accounts
Care in Finance
0845 241 0 999
-
-
Yes
Yes
Disability Resource Centre
01582 470 900

Yes
Yes
Yes
Mind
Yes
-
-
-
PayPacket
0800 848 8998
-
-
Yes
-
Quality Solutions
01234 834 660
Yes
-
-
-

If you have any questions or difficulty

If you have a question regarding your care assessment, your support plan, or you are having difficulties with the financial management of the direct payment, contact the direct payments team on 0300 300 8341.

If you are experiencing difficulties with a support service you receive from a care agency (i.e. an assistant or payroll service) you should contact the manager of the agency in the first instance.

There are lots of organisations who produce useful guides about direct payments below:

You may also want to seek independent financial advice. Read our money and legal advice for further information.

Back to the top