Central Bedfordshire Council news and press releases

PayByPhone coming to pay and display car parks

Monday, 5 December 2022

We have signed up PayByPhone as the new provider of mobile app payments in our pay and display car parks.

Find out how to pay in our car parks, using PayByPhone.

PayByPhone will take over from the current provider JustPark on 3 January 2023 and we are asking drivers to register with this convenient and easy-to-use app ahead of this date.

The switch will offer many additional benefits for residents using the car parks as well as reduce the costs to deliver this mobile payment option.

The clever app provides locations of car parks and once parked, drivers can then pin their location in the app so they can easily find their car on return.

People are encouraged to register in advance but can also set themselves up in a matter of minutes at the car parks. Payment on the app will take less than 30 seconds, with various payment options including Apple Pay, Android Pay and PayPal one touch.

There is also a dedicated local rate telephone number for customer enquiries and payments.

Councillor Steven Dixon, our Executive Member for Sustainability and Public Protection, said:

Changing our provider to PayByPhone will see drivers benefit from a range of features. The app will prevent users from running out of time and rushing back to their car, users can extend their parking time by using the mobile app or sending a text message – meaning they don't need to cut their trip to town short. They can even set up a text reminder alert when their parking is close to running out of time.

Visitors to our car parks can still pay for their parking with cash or card, however, if they use the mobile and online service, they won’t need to worry about finding the right change for the car park and this also provides extra convenience and flexibility for those who like to pay for things on their phone.

We are determined to make the best use of our resources and by changing supplier, it has reduced the cost of providing the service substantially, which we will reinvest into improving other council services.

Adam Dolphin, UK Sales Director at PayByPhone, said:

Launching PayByPhone in Central Bedfordshire is going to make the parking experience as hassle-free as possible for residents and visitors to the area. People have busy lives, and our app simplifies things so they can get on with what matters most to them, without having to worry about parking.