Phone numbers and support
We understand that sometimes you need to speak to someone directly – and you can. Contacting us online helps keep our costs down. However, if that is not an option, you can call us using the numbers below.
Waiting times may vary during busy periods. If you can use an online service, this is usually the fastest and easiest way to get what you need.
Finding the services you need
Use the main menu on our homepage, the search bar, or the A–Z of services at the top of the website.
Contact us
You can contact us by calling 0300 300 8000. This is the first step. Our automated system will help direct you to the right team, adviser or online service so your enquiry can be handled as quickly and efficiently as possible.
Our telephone lines are open:
- Monday, Tuesday and Thursday from 9am to 5pm
- Wednesday from 10am to 5pm
- Friday from 9am to 4:30pm
For emergencies outside these hours, use the out-of-hours contact numbers below.
Non-urgent enquiries
If your request is not urgent, you can use our contact form instead of calling. We aim to reply within 7 working days.
Telephone is still the quickest way to reach us if you need a faster response.
Other important numbers
- Homelessness: 0300 300 8098
- Social Services Emergency Duty Team (out of hours): 0300 300 8123
Concerned about a child or young person?
Call 0300 300 8585 immediately during office hours. For out-of-hours concerns, call 0300 300 8123.
Report abuse of an adult
If you believe someone is in immediate danger, call the police on 999.
If there is no immediate danger, you can report suspected abuse of an adult using our online form.
Safeguarding of vulnerable adults – make a report
If you prefer to speak to us or need help completing the form, you can contact us:
- 0300 300 8122 (Monday to Friday, 8:45am to 5:20pm)
- 0300 300 8123 (outside these hours)
- email: adult.protection@centralbedfordshire.gov.uk