Although the number of complaints received each year from members of the public with regard to minerals and waste activity is limited compared to other types of developments they can often lead to complex investigations due to the scale and nature of the work being carried out.
For example with alleged breaches of noise or on-site dust conditions there is close liaison with Environmental Health Pollution Control Section. With regard to businesses involved in the recycling or transfer of waste the Environment Agency is usually made aware of the complaint.
The key objective throughout is to achieve an acceptable resolution in a reasonable timescale. If there is clear evidence that there is significant irreversible harm being caused to the local environment then formal enforcement action will likely to be progressed as a matter of high priority.