How to report a drain issue in private rented housing
Report any issues to your landlord or agent ASAP
You must report any problems with private drains to your landlord or letting agent as soon as possible.
Causes of blocked drains
Most drainage problems are caused by people putting items down sinks and toilets that they shouldn't. Only human waste or toilet paper should be flushed down toilets. Do not flush wet wipes or sanitary products, as they don't break down like toilet paper.
Who's responsible for drains?
Blockages caused by things that shouldn't be there
This is your responsibility, as the tenant. Don't flush anything that you shouldn't.
If the drain is blocked as a result of this, it's up to you to fix it. You also need to tell your landlord.
Flooding
Flooding from private sewers or drains
If your drains or sewers are overflowing, you'll need a specialist to deal with any blockage. If you're not sure if the blockage is in the public or private sewers, your water company should be able to tell you this.
Find a local approved specialist using Buy With Confidence
Flooding from internal pipework
Turn off your water at the mains and contact your landlord and a plumber.