Lost or stolen bus pass
If you have lost your bus pass, or had your bus pass stolen, please call us on 0300 300 8308 straight away.
We may be able to tell you if your bus pass has been handed in, and post it back to you. If your bus pass has been lost or damaged, we will issue you with a replacement for which there may be a charge of £11. This charge cannot be refunded if you later find your bus pass.
If it is stolen, please report the theft to the police. There is no charge for replacing a stolen bus pass, provided that it has been recorded as a crime and a crime reference number is obtained.
As soon as you have a crime reference number, call 0300 300 8308 for a replacement.