Domestic pollution complaints

Noise nuisance

The most common sources of noise pollution are:

  • stereos / televisions
  • excessive general household noise (banging doors, footsteps, shouting)
  • parties and functions
  • misfiring alarms
  • construction and demolition including DIY
  • barking dogs - report to waste services

Reporting a noise nuisance

The person responsible for the noise may not be aware of the effects that the noise is having. Where possible, discuss the problem with them, as this will often sort the matter out and also help maintain good neighbour relations.

If you are still experiencing issues, you can fill in our online complaint form (link opens in new window).

Alternatively, you can ask us to investigate the complaint on your behalf by calling 0300 300 8302.

We will need the following information:

  • your name, address and telephone number (we are not able to deal with anonymous complaints but will deal with your complaint in confidence and not pass your details on without your agreement)
  • the address where the noise is coming from, and the name of the person responsible for the noise (if known)
  • details of the noise you are suffering from, together with when and how often it occurs

Officers will investigate your complaint and decide if any legal action is needed to solve the problem.

They will always endeavour to find a solution, without legal action if possible, but in some instances we ask for your cooperation and ask that you appreciate that we may not have an instant resolution.

Policy and procedure

Download our neighbourhood noise policy (PDF 188.6KB)
Download our statutory noise nuisance investigation procedure (PDF 737.5KB)

Back to the top