Central Bedfordshire Council news and press releases

We've launched a return to school online helpdesk

Tuesday, 11 August 2020

We've launched a new online helpdesk for parents and carers requiring support or advice relating to the reopening of schools in September.

The government has confirmed that it will be compulsory for children to return to school in September, for the start of the new term.

Every school is required, by the Department of Education, to undertake a rigorous risk assessment and have detailed plans in place for the September return. This is to help keep pupils safe and schools will be able to advise you about these plans.

Our helpdesk

Find out more about our return-to-school helpdesk (monitored throughout the summer holidays, up until 13 September) which can help you to understand and address some of the concerns you may have about children returning to school. We can help with things like:

  • educational psychology
  • exclusion / behaviour concerns
  • admissions
  • attendance
  • school transport

If a child is being harmed, or at risk of harm

This does not replace immediate reporting, if you think a child is being harmed or at risk of being harmed. In which case, phone 0300 300 8585 (out of hours 0300 300 8123).

Helping families back into a more familiar routine

Our Deputy Executive Member for Families, Education and Children, Councillor Amanda Dodwell, said:

We understand that the COVID-19 national health emergency has put pressures on children and families, particularly in regard to not attending school and missing that everyday interaction with teachers and other pupils.

While restrictions are starting to ease, it’s clear that the virus has not gone away, so we must all remain vigilant and follow guidelines, such as washing our hands and social distancing, to help stop the spread.

But we also want to help families adjust back into a more familiar routine once schools reopen in September, after the summer break.

We already have a wealth of information on our website about schools in relation to COVID-19, but with this additional service we aim to alleviate any other concerns that parents and carers may have about their child returning to school. And, if required, we will also ensure that your child’s school is aware of any concerns before they return.