New select and collect service for Central Bedfordshire libraries
Monday, 10 August 2020
We will be offering a new select and collect service at their twelve libraries from Tuesday, 11 August.
During the peak of the pandemic, as libraries across the country were closed, Central Bedfordshire Council’s virtual library remained open and the range of online events and resources available to the public was expanded.
To improve access to borrowing library book customers will be able to request, collect and return items at their local library, without entering the building. With Coronavirus still present in our communities this approach keeps both customers and staff safe whilst improving access.
Customers can order specific titles or ask the library staff to select a range of books from a particular genre, all for free. Books can be ordered online via the virtual library website or by using the Bedfordshire Libraries app, which can be found on Google Play Store and Apple app store, by searching for 'Bedfordshire Libraries'.
If you do not have internet access you can place an order over the phone during opening hours by calling your local library. When the order is ready, residents will be contacted by email or letter, to let them know it’s ready for collection.
The opening times for customers to be able to collect and return books will vary at each library.
There will be signage at each library explaining to customers how to safely return their books, where they will be quarantined for four days before being available for reissue. This will help to safeguard staff and customers against the handling of items that someone else has touched.
A face covering must be worn when visiting the library. Pre-issued items will be brought to customers at the entrance to the library, after they confirm their name and the last four digits of their library card number. Residents are reminded not visit the library if they are unwell.
Councillor Ian Dalgarno, Executive Member for Community Services at Central Bedfordshire Council, said:
Whilst residents have had access to a variety of resources through our virtual library service we’re pleased to be able to expand choice and access to books at each of our libraries. We would ask that customers work with us to make the new service successful. Please follow the guidance, maintain social distancing while visting the library and please stay at home if you have any coronavirus like symptoms.