Paying your rent

Supporting our tenants

Tenant support and wellbeing service

Tenant support and wellbeing service

It’s important that everyone has someone to talk to. If you are struggling or worried, you can get advice on anything at any time.

Provided by Life and Progress, you’ll speak to a trained person who can help you determine the best course of action to help your situation. If appropriate, the representative will put you in touch with an expert who can offer further help.

If you prefer not to talk to someone, you can access their website to get advice and guidance on a variety of work, family and personal issues, including relationships, mental health, problems in the workplace and managing finances.

To access the support, contact the housing team at NeighbourhoodHousingDL@centralbedfordshire.gov.uk.

Other support

We work closely with our tenants to provide advice and guidance to help them sustain their tenancies.

We help people to overcome problems or barriers that can contribute to tenancies failing and could ultimately lead to homelessness.

Ways in which we provide support

We can:

  • help with financial support applications
  • help to maximise income and prioritise payments to reduce debts
  • help you to move to more suitable accommodation
  • assist if you're struggling to cope due to illness, poor mobility or health problems
  • support your family if you're overcrowded or paying the under-occupancy charge
  • refer to other agencies, such as accredited debt counsellors, community mental health teams, occupational therapy and social care teams
  • give mobility advice
  • help with addressing hoarding concerns
  • advise on where to get aids and adaptations to make your home safer and more accessible
  • employment and education: signposting to volunteering, training and employment opportunities

We will work closely with you, usually within your own home, to provide a service that suits your needs.

If you wish to be referred to this service please speak to your estates or income officer.