Referral Pathway for Statutory and Non-Statutory Public Authorities

Duty to Refer Referral Pathway for Statutory and Non-Statutory Public Authorities

If you are a statutory or non-statutory public authority and have a customer who is threatened with homelessness you can use the ALERT referral portal to make a referral into the Housing Options team. You can also make a referral via email. If you are currently homeless or will become homeless in the next seven days, please phone 0300 300 4370.

The following are public authorities with a Duty to Refer:

  • prisons
  • youth offender institutions
  • secure training centres
  • secure colleges
  • youth offending teams
  • probation services (including community rehabilitation companies)
  • Jobcentre Plus
  • social service authorities
  • emergency departments
  • urgent treatment centres
  • hospitals in their function of providing inpatient care

All other public authorities are encouraged to refer.

To make a referral through the ALERT portal you will start by registering your agency details (link opens in new window).

You must provide details of the household being referred, complete a consent declaration form with the customer, and submit the referral. You will receive email confirmation that the referral has been sent and a unique referral code. Once a referral has been made a user account and password is automatically generated for the referrer.

For further information about ALERT visit the ALERT Explainer video.

You can also refer customers to us by completing the Duty to Refer referral form.

Further guidance on the Duty to Refer and user guides for using the ALERT system can be found on the Jigsaw website (link opens in new window).