What we asked for your views on – accessing our services in Dunstable consultation
Consultation closed: 22 August 2022
Consultation opened: 28 June 2022
As we have begun to work in a more flexible way, we can continue to offer most of our services using online, phone and postal options.
To date, we've received positive customer feedback about the move to providing more services online, and by video and phone calls. Many customers said that having an online or telephone appointment at a pre-booked time is more convenient than in-person meetings at Watling House because there is no need to spend time or money travelling. Also having meetings in their own homes was easier to manage alongside their work and care responsibilities.
To ensure that customers are not excluded from accessing services because they do not have their own IT equipment, we're proposing to install a customer self-service point in a public-facing building in the Dunstable area. The self-service point will contain a computer or iPad which customers will be able to use to access our online service and participate in video calls. There will be a phone at the self-service point in case the customer needs to talk to someone from customer services or a service department to get additional help accessing online services.
We know that this does not suit everyone, so we suggested some alternative locations if an in-person meeting is required.