Housing tenant feedback | Central Bedfordshire Council

How your feedback makes a difference

By completing surveys and joining focus groups, you help us identify what’s working well and where we need to do better. Below are the outcomes from engagement activities.

Tenant involvement summary

This is a summary of our tenant involvement activity between July and September 2025.

16 housing-led engagements
2 focus groups
16 residents involved
7 community-led engagements

Outcomes from involvement

Our Complaints Panel highlighted the need for staff to show more empathy and understanding when responding to tenant concerns. We’ve taken this on board and added extra focus on empathy and support to our feedback training for housing staff, which is taking place this November. This step will help us improve tenant satisfaction and ensure your concerns are always handled with care.

Our new tenant involvement web pages are now live and thanks to your valuable feedback we have made great improvements. You will now find a new calendar of involvement dates to easily see what is happening, where, and when. We have also added a menu for involvement, outlining the ways you can take part, from completing a survey to joining one of our panels as an active member.

As a result of your comments, we are currently reviewing how tenants access our housing services, to ensure tenants reach us in a way that works best for them. To help us get this right, we’ve created a quick survey for tenants to complete. If you haven’t filled it in yet, please take a few minutes to share your views. Your feedback will guide us in making our services easier and more accessible for everyone.

Take part in our survey for tenants.

Thanks to the success of our Safety-First event and the great feedback you gave us, we’ll be holding more group sessions this autumn and winter, both face-to-face and online. These sessions are another chance for you to learn more about how to keep your home safe and to ask any questions.

What we've been doing

A day of fun and connection at All Saints View – 15 November 2025

There was plenty of fun and great conversation at All Saints View Independent Living Scheme on Saturday, 15 November. After the success of our summer tenant open day, we held another community information event, inviting tenants to come along, meet the team, and chat about the services we provide, what they love about their homes, and life in their community.

The tenant involvement team has been out and about talking rubbish!

At the end of November, our Tenant Involvement Team spent time out and about in Leighton Linslade North, meeting residents living in local blocks to talk about their communal outdoor spaces.