Missed garden bin collection

If you’ve recently subscribed to our garden waste service just before the Easter Bank Holiday and haven’t received your permit yet, please don’t worry. If your permit or garden waste bin has not arrived, please continue to present your bin or reusable sacks as scheduled for collection. The permit is a visual aid for our collection crew, but rest assured, your subscription details are on a database accessible to our team.

If you have subscribed and your bin has not been collected, please raise a missed collection report. Reports must be made within 2 working days of your scheduled collection. Only customers subscribed to the service and who have presented their bin by 7am on their scheduled collection day will be able to report a missed garden waste collection.