If you or no-one living at your property can put bins out for collection, we can help.
With an assisted collection, our crew will collect your bins, empty them and return them to an agreed place on your property.
This support can be temporary or permanent.
Assisted collections apply to all household waste containers, including:
- general waste bins
- dry recycling bins or sacks
- food waste bins and caddies
- garden waste bins, where subscribed
You can apply if you:
- are in poor health
- have a mobility issue or disability
- are elderly and struggle to move bins
- have no-one else at the property able to put bins out
Apply for an assisted bin collection
To apply for a free assisted collection, contact us with:
- your address and contact details
- information about why you need assistance and whether it is temporary or permanent
Apply for an assisted bin collection
If your bin is not returned to its agreed position after collection and you cannot move it yourself:
- leave the bin where it is
- contact us on 0300 300 8000
We will arrange for the crew to return and move the bin to the correct place.
Stopping an assisted bin collection
If you only need assistance for a short period, that’s fine. Once someone at the property can manage bins again, contact us and we will stop the service.