Macmillan Welfare Rights Service Central Bedfordshire

Key achievements for the Macmillan Welfare Rights service

Key achievements include:

  • awarded the Advice Quality Standard (AQS) award in May 2017 and highly commended by auditor at 2 year review audit in May 2019
  • received 1163 referrals across the service: 855 referrals across Central Bedfordshire / Bedford Borough and 308 referrals from the North West Anglia NHS Foundation Trust
  • provided free, confidential and impartial advice to 696 new clients through face-to-face or telephone advice
  • achieved a total of £4.09 million in benefit and grant gains; an average annual financial gain of £3519 per client assisted by our service
  • generated £41,026 in grant awards, including Macmillan grant awards
  • assisted with 32 mandatory reconsiderations and 14 appeals
  • assisted with 298 applications for Blue Badges
  • made 28 onward referrals for financial advice regarding pensions and wills to the Macmillan direct financial services line
  • made 38 referrals to occupational therapy services