Macmillan Welfare Rights Service Central Bedfordshire | Central Bedfordshire Council

Macmillan Welfare Rights Service Central Bedfordshire

Key achievements for the Macmillan Welfare Rights service in 2019-2020

Key achievements include:

  • re-awarded the Advice Quality Standard (AQS) Audit May 2019 with commendation for our high standard
  • received 1300 referrals across the service: 803 referrals across Central Bedfordshire and Bedford Borough and 439 referrals from the North West Anglia NHS Foundation Trust
  • supported 1162 new clients with advice and guidance through face to face or telephone advice sessions
  • achieved a total of £4.5 million in benefit and grant gains; an average annual financial gain of £3818 per client assisted by our service
  • assisted with 45 Mandatory Reconsiderations and Appeals
  • generated £44,132 in grant awards including Macmillan Grant awards
  • assisted with 245 applications for Blue Badges
  • made 10 onward referrals for financial advice regarding pensions and wills to the Macmillan Direct Financial Services Line
  • made 17 Referrals to Occupational Therapy Services

Annual report

View our annual report.