Assistance centres

Assistance centres – helping people affected by an emergency

An assistance centre is a physical location that is set up during an emergency to provide affected individuals with a centralised location for information, support, and services. It serves as a one-stop-shop for those impacted by the emergency, offering shelter, resources, and assistance.

The assistance centre is a point of focus for people affected by an emergency during response and recovery, and it can provide essential support in times of crisis.

Useful downloadable resources

Plans and Guidance

Equipment and Signage

Template Spreadsheets

Template forms

Training Videos

Useful Guidance and Reference Materials