Priority services

All utility companies operate priority service registers so they can support vulnerable people if there is a problem with supplies. You have to register for this service.

In the event of an emergency, these registers allow the organisations to identify those who may need assistance or are made vulnerable by the utility failure.

You are eligible if you:

  • have reached your state pension age
  • are disabled or have a long-term medical condition
  • are recovering from an injury
  • have a hearing or sight condition
  • have a mental health condition
  • are pregnant or have young children
  • have extra communication needs (such as if you don’t speak or read English well)
  • need to use medical equipment that requires a power supply
  • have poor or no sense of smell
  • would struggle to answer the door or get help in an emergency.

You might still be able to register for other reasons if your situation isn’t listed. For example, if you need short-term support after a stay in hospital.

More information about the Priority Service Register is available on your utility provider’s website (check your bill if you are unsure who your provider is).


Register with your electricity supplier: UK Power Networks or National Grid Electricity Distribution (NGED).


Register with your gas supplier: Cadent or Southern Gas Networks (SGN)


Register with your water supplier: