Accessibility, cookies, data protection, payments and copyright

Cookies, cookie banner and EU cookie law

What are cookies?

We put small files (known as ‘cookies’) onto your computer to collect information about how you browse the site.

Cookies are used to:

  • measure how you use the website, so that it can be updated and improved based on your needs
  • remember the notifications you’ve seen so that we don’t show them to you again

Our cookies cannot read other data off your hard disk or read cookie files created by other sites. We do not use cookies for collecting personal user information.

Why do we have a cookies alert appearing on our website?

We have a banner at the bottom of the page when you come to our website.

This highlights that this website uses cookies and brings you to this page to see which cookies we use. We need to make you aware that cookies exist, to comply with the EU cookie law (e-Privacy Directive).

Google Analytics

We use Google Analytics software to collect information about how you use our website.

We do this to help make sure the site is meeting the needs of its users and to help us make improvements.

Google Analytics stores information about:

  • the pages you visit
  • how long you spend on each page
  • how you got to the site 

  • what you click on while you’re visiting the site

We don’t collect or store your personal information (e.g. your name or address), so this information can’t be used to identify who you are.

GIS (Mapping) service

We also use a cookie for our GIS (Mapping) service.

Cookie: GIS 
Name: ASP.net session cookie 
Purpose: The geographical information systems used on the site use cookies to aid session management for different users.
More informationThe GIS cookie (link opens in new window)
What happens if you block or delete this cookie?: The "where you are" function and other interactive maps on the site will not work.

Hotjar

We use Hotjar to enable customers to give feedback on this website. To function properly, like most tracking tools, Hotjar stores first-party cookies on your visitor's browser.

Visit Hotjar's website for full information on this cookie.