Become part of a group of tenants helping to shape better housing services across Central Bedfordshire.
Help make sure tenants' voices are heard and our housing services continue to improve.
Why join?
Improve fairness
Your involvement helps ensure services are considered from the tenant's perspective, increasing transparency and confidence in the services we offer.
Hold us to account
By reviewing complaint outcomes, trends and lessons learned, you'll help identify underlying issues and encourage long-term improvements, rather than simply resolving individual complaints.
Develop skills and experience
Gain valuable experience in:
- communication
- critical thinking
- governance
- problem solving
- housing policy
This experience can also support future volunteering or employment opportunities.
What you'll do
As a panel member you'll help us by:
- reviewing anonymised complaints
- providing resident feedback
- help improve the services we deliver
- shape staff training
- influence future service improvements
The difference panels have already made
Our panels have already helped deliver:
- improved complaint responses
- better personalised communication
- clearer quality and service standards
- stronger service improvements
What's involved?
We know everyone's time is valuable.
Our panel members:
- only commit 1 to 2 hours each month
- meet online or in person
- meet new people
- receive gift vouchers as a thank you
Who can join?
We're looking for tenants who want to make a positive difference by sharing their views and helping improve housing services.
No specialist knowledge is required, just a willingness to listen, contribute and help improve services for everyone.
Get involved today
If you'd like to become a member of our Customer Experience Panel or would like more information, we'd love to hear from you.
Email: tenant.involvement@centralbedfordshire.gov.uk
Telephone: 0300 300 6880
Join today and help shape better housing services for everyone.