Help – My Home Central

My Home Central help

You can get help on this page:

What happens when I register for a My Home Central account?

  • when you submit your registration you will see a message “Please verify your account”
  • a 6-digit verification code will be sent to the email address you used on the registration page
  • click on the verification button and then enter your email address and the verification code
  • you will see a message ‘Congratulations you are now registered with ‘My Home Central’. You can now login and complete the application

My verification code isn’t working

Check that you have correctly entered your email address and request a new verification code. You will be sent an email with a new verification code. You must use this code within 4 hours of being sent the email.

Request a new verification code

My registration has failed

There are several possible reasons why your registration may have failed.

The email address you are using is already registered

  • an email address can only be registered once in My Home Central
  • if you have already registered, reset your password. You will be sent an email with a password to use to login. As soon as you log in, please set a new, secure password, in settings
  • you haven’t already registered and you already have an application number or you are a Central Bedfordshire Council Tenant
  • one or more of your details may not have matched the details we hold in our database
  • please try to register again and ensure that the email address, application number, date of birth and tenancy number (if you are a Central Bedfordshire Council tenant) are entered correctly

If your registration still fails, please contact us, providing:

  • the email address you are trying to register with
  • your application number (if you have one)
  • your date of birth
  • your tenancy number (if you are a Central Bedfordshire Council tenant)

Email: myhomecentral@centralbedfordshire.gov.uk

I've forgotten my My Home Central account password

If you can’t remember the password you used when you registered your account or when you last logged in you can reset your password.

You will be sent an email with a password to use to login. Passwords are case sensitive so make sure you copy it correctly and do not have any additional spaces at the beginning or end of the password. As soon as you log in, please set a new, secure password, in settings.

The new password doesn't work

If you've requested a new password but your new password isn't working, first of all make sure you have entered it correctly with no additional spaces.  

If you are still unable to log in, you may still need to verify your account as part of the registration process.

You can request a new verification code to verify your account.

Verify your account

You will be sent an email with a new verification code. You must use this code within 4 hours of being sent the email.

Once you have verified your account, you will be able to log in using your email address and the most recent password you have been sent.

My application form is not letting me go to the next page

This is usually because you have not answered a question which must have an answer. Please pay attention to the message which appears when you try and click "Next", which will direct you to the question(s) which need answering. 

Make sure that the number of household members you stated in section 4 is the same as the number of household members you have provided details for in section 5.  If these numbers do not match you will be prevented from completing the application.

If you're still unable to proceed, please contact us, providing:

  • the email address used to register
  • your contact email address, if different to the one used to register
  • the section of the form you have reached and the specific question you are stuck on (if applicable)
  • an image or screenshot of the screen which you are stuck on

Email: myhomecentral@centralbedfordshire.gov.uk

I am being asked for documents that are not relevant to my circumstances

Your document checklist is tailored to your circumstances based on the answers you have given in your application.

If a document doesn’t apply to your circumstances, upload a note (document) against this document type explaining why it is not relevant. This will enable you to submit your documents.

If your circumstances have changed since submitting your application form, once you have submitted your documents, please tell us about your change of circumstances.

If your circumstances haven’t changed but you are being asked for documents that are not relevant, please contact us, providing:

  • your application number
  • the email address used to register
  • your contact email address, if different to the one used to register
  • which documents have been requested that you feel are not relevant

Email: myhomecentral@centralbedfordshire.gov.uk

I have uploaded all my documents but there is no submit button

Please ensure that all document types (except ‘Other supporting documents’) have a green tick next to them. The submit button will only appear once you have uploaded at least one document against each document type on the checklist.

After uploading your final document click on the page refresh icon in your browser for the submit button to appear.

I don’t have the Bid on a Property page showing in my account

The ‘Bid on a Property’ page will only be available to applicants whose applications have been verified.

If your application has been verified, you will see the following message in your portal when you log in.

Your application has been verified and you've been advised of your priority. You can bid on available properties which you qualify for, by going to the Bid on a Property page. 

If your application has been verified and you don't have the ‘Bid on a Property’ page showing in your account, please contact us, providing:

  • your application number
  • the email address used to register
  • your contact email address, if different to the one used to register

Emailmyhomecentral@centralbedfordshire.gov.uk

There are no properties showing within my ‘Bid on a Property’ page

It may be that there are no properties that you qualify for in this bidding cycle.

You can take a look at this week’s properties (PDF) and check whether there are any properties that you believe you should qualify for.

Or, on the Bid on a Property page within your My Home Central account, you can tick the ‘show ineligible properties’ option and find a property that you believe you would qualify for. Look at the reason(s) it’s giving as to why you do not qualify. 

If there are properties that you believe you should qualify for, but they are not appearing on your Bid on a Property page, please contact us, providing:

  • your application number
  • the email address used to register
  • your contact email address, if different to the one used to register
  • the advert reference(s) of any properties which you believe you should qualify for

Emailhousingregister@centralbedfordshire.gov.uk

I need more help with my My Home Central account

If this page has not answered your questions, you can contact us at housingregister@centralbedfordshire.gov.uk.