Energy bills rebate

We process personal information about you, including:

• application reference number
• name (and any contact details for any third-party individual supporting or making the application on your behalf)
• date application received
• outcome of application and reason for decision-making
• assurance evidence in line with government guidance (such as bank account details, Council Tax records, UK driving licence, utility bill, care home invoice, tenancy agreement)
• payment fraud or error, money recovered and subsequent fraud and error reporting

Special category data is not expressly requested in connection with applications for the scheme, but it is possible that co-incident collection and sharing of special category data could occur as a result of information provided by you (or third-party individuals acting on your behalf) in connection with the applications, including, but not limited to, information relating to your ethnic origin or data concerning health or age.

We process this information to support the Energy Bills Support Scheme Alternative Funding Service; specifically to confirm your identity; facilitate payment and prevent, detect and investigate fraud and errors. We may also assess your liability for Council Tax on the property you have stated as your sole and main residence on the application. We return this information to the Department for Business, Energy and Industrial Strategy (BEIS) for the reasons noted above. We also get some of your information from BEIS and this is detailed in its Energy Bills Support Scheme privacy notice along with the lawful bases for processing your personal data under this scheme.

We also process this information to support the delivery of the Alternative Fuel Payment Alternative Funding to domestic energy consumers scheme; specifically to conduct quality checks, monitor, and evaluate the effectiveness of the scheme, prevent fraud, and publish information for transparency on the use of public funds. We return this information to the Secretary of State for the Department for Energy Security and Net Zero (DESNZ) for the reasons noted above. We also get some of your information from DESNZ and this is detailed in its Alternative Fuel Payment privacy notice along with the lawful bases for processing your personal data under this scheme.

We have a data-sharing agreement with BEIS and DESNZ to facilitate this arrangement. Your information will be retained in line with our Information Governance framework.