Housing matters and tenant involvement schemes

Mystery shoppers

Following successful recruitment and training sessions, tenants can get involved in mystery shopping activities to assess customer service provided and staff knowledge and procedures carried out.

The ‘shops’ included calls to councils’ call centres and they were very successful in gathering information in taking the service forward.

We also cover other areas within Landlord Services.

For more information on this or if you wish to get involved please call the Tenant Participation Team on 0300 300 8302 or email: tenantinvolvement@centralbedfordshire.gov.uk