BT payphone consultation

BT payphone consultation 2019

Consulation closed: 3 December 2019
Consultation opened: 5 November 2019

BT is proposing to remove 30 payphones in Central Bedfordshire.

BT reports that overall use of payphones has declined by over 90% in the last decade and the need to provide payphones for use in emergency situations is diminishing all the time, with at least 98% of the UK having either 3G or 4G coverage. This is important because as long as there is network coverage, it’s now possible to call the emergency services, even when there is no credit or no coverage from your own mobile provider.

Adopting a phone box could mean that the local authority, town or parish council, or a registered charity could adopt a given phone box. This means that the box itself is retained but can be used for an alternative use. Some examples of how phone boxes have been used include, housing defibrillators, art galleries and libraries. It’s really simple to do and it costs just £1.

We asked you to give us your views by completing the questionnaire.

What happens next?

After 3 December, will make an initial decision based on the feedback we receive and other relevant factors such as housing type, the number of households, emergency calls, mobile phone coverage and phone box revenue.

Early in the New Year, 2020, we will publish a notification of this initial decision, outlining where we will be proposing to consent or object to BT’s proposals, with a request for further comments from local town and parish councils, community groups and residents before we make a final decision notification.