Coronavirus - COVID-19

Supporting vulnerable residents

The government's advice that everyone should do what they can to stop coronavirus spreading through social distancing and self-isolating.

It's important that we do all we can to help those in our communities that are likely to become more isolated as measures are put in place to delay the spread of coronavirus (COVID-19).

Most people who need to self-isolate will be able to arrange for some help with food shopping or other urgent supplies through their family, friends and neighbours. It’s important we all play our part in helping each other out – this will be vital in getting us all get through the COVID-19 outbreak.

Supermarkets are offering specific shopping times for the elderly, the vulnerable and their carers. We’ve put together a list of their websites. Check online or ask in store about arrangements, as they vary widely and change frequently. Some are also now offering to deliver ‘food boxes’ with a set list of everyday essentials.

Support for the vulnerable

If you are vulnerable because of your age, disability, you care for a disabled child, you’re pregnant or have other health conditions and your friends and family cannot help you with shopping, you can contact the council to request support. 

Contact us if you need support

Please use the online form above in the first instance. If you need to contact us in an emergency, please call 0300 300 8900.

Do not wait if you need food. We can help with an emergency food parcel to see you through for a few days. Please note this is for essential supplies and may not include fresh fruit, vegetables or meat.

Meanwhile, we will ask a local volunteer scheme to contact you and arrange to assist you with your weekly shopping going forward, until such a time as you can shop for yourself.

If you need to cancel your food parcels from a local volunteer, please contact the volunteer scheme directly to let them know you have other arrangements in place for food. We cannot cancel this service for you.

We will not automatically supply you with any further emergency food parcels unless you contact us to tell us you need one because the local volunteer scheme hasn’t been in touch yet, or you are yet to receive the NHS box.

NHS food parcels for those who are shielding

You can get a food parcel delivered to your home if you have:

  • received an NHS letter and are shielding
  • no other means of accessing food

This is a national scheme and you need to register for a food parcel on the government’s dedicated website or call 0800 028 8327.

Food parcel deliveries can take 7 days to arrive. Contact us (via the form above) if you are in immediate need of food.

We can then help with food and check if you are on the national food scheme list.

Not listed to receive NHS food parcels

If you are not on the list, you'll need to register.

When you register, select no to this question: Do you have a way of getting essential supplies delivered at the moment?

NHS food parcels going to an old or incorrect address

If your food parcel goes to the wrong / incorrect address you need to register again.

Select no to this question: Do you have a way of getting essential supplies delivered at the moment?   

Cancelling NHS food parcels

If you don't need food parcels, you should register again.

Select yes to this question: Do you have a way of getting essential supplies delivered at the moment?

Do not de-register from the Shielding Portal. You can cancel your food parcel by re-completing the registration form again.

If you cannot do this online, call the helpline on your NHS letter.

NHS food cancelled but still being delivered

If you get a delivery, you can refuse it. The delivery will go to another vulnerable person; and you'll get removed from the list.

Priority supermarket slots

Cancelling your NHS food parcel doesn't affect your access to priority supermarket delivery slot(s). 

You must be signed up with a supermarket and remain registered on the Shielding Portal to obtain priority access though.

How to stay safe when accepting help from others

Please refer to GOV.UK guidance on staying at home.

If you are receiving voluntary help do not share financial details like credit/debit card numbers or personal information.

If someone you don’t know calls at your home, always ask for ID and always ensure you are comfortable sharing details like your phone number or address. Only provide information on a need to know basis and if you have seen ID. Do not feel pressured into providing information. If you have doubts about those who are approaching you, and are concerned, it is advised that you don’t engage, and report serious suspicious behaviour to the police.

Remember that genuine volunteers have been instructed not to enter your home.

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