Coronavirus - COVID-19

Supporting vulnerable residents

The government's advice that everyone should do what they can to stop coronavirus spreading through social distancing and self-isolating.

It's important that we do all we can to help those in our communities that are likely to become more isolated as measures are put in place to delay the spread of coronavirus (COVID-19).

Most people who need to self-isolate will be able to arrange for some help with food shopping or other urgent supplies through their family, friends and neighbours. It’s important we all play our part in helping each other out – this will be vital in getting us all get through the COVID-19 outbreak.

Supermarkets are offering specific shopping times for the elderly, the vulnerable and their carers. We’ve put together a list of their websites. Check online or ask in store about arrangements, as they vary widely and change frequently.

Many of the supermarkets are offering specific shopping times for the elderly, check with your local supermarket online or ask in store about their arrangements.

If you are vulnerable because of your age, disability, you care for a disabled child, you’re pregnant or have other health conditions and your friends and family cannot help you with shopping, you can contact the council to request support. We’re working with our voluntary sector partners to coordinate volunteers to ensure the most vulnerable people get the help they need.

How to stay safe when accepting help from others

Please refer to GOV.UK guidance on staying at home.

If you are receiving voluntary help do not share financial details like credit/debit card numbers or personal information.

If someone you don’t know calls at your home, always ask for ID and always ensure you are comfortable sharing details like your phone number or address. Only provide information on a need to know basis and if you have seen ID. Do not feel pressured into providing information. If you have doubts about those who are approaching you, and are concerned, it is advised that you don’t engage, and report serious suspicious behaviour to the police.

Remember that genuine volunteers have been instructed not to enter your home.

Getting support

Contact us if you need support

Please use the online form above in the first instance. If you need to contact us in an emergency, please call 0300 300 8900.

Support for extremely vulnerable residents

The NHS are writing to extremely vulnerable patients with advice on staying at home.

If these patients do not have contacts who can help support them, they can go to the government’s dedicated website to register for help.

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