Help for people who are self-isolating
As well as the information below, we have produced a general advice leaflet for anyone struggling to cope. This can be printed off to be shared with friends and family who may not be able to access this information online.
Making sure those who have COVID-19 (and those who have been in close contact with them) self-isolate is one of our most powerful tools for controlling the spread of coronavirus.
Who should self-isolate?
You need to self-isolate if you:
- have coronavirus symptoms
- have a positive COVID-19 test
- you live with someone who has symptoms or tested positive
- someone in your support bubble (e.g. at school or work) has symptoms
or tested positive
- you're told to self-isolate by NHS Test and Trace, the NHS COVID-19 app or the Local Contact Tracing Team Request self-isolation support
What does self-isolating mean?
Self-isolating means you must not leave your house:
- do not go to work, school or public places –work from home if you can
- do not go on public transport or use taxis
- do not go out to get food and medicine –order it online or by phone, or ask someone to bring it to your home
- do not have visitors in your home, including friends and family –except for people providing essential care
- do not go out to exercise –exercise at home or in your garden, if you have one
If you're clinically extremely vulnerable and need to self-isolate
You can register online with the government's new shielding support service for yourself, or on behalf of someone else, to:
- request access to a priority supermarket delivery slot (if you have already got priority supermarket deliveries, you will keep them)
- tell us if you need local support
- make sure your details such as your address and contact numbers are up to date
You’ll be asked for your NHS number. It is important to register, even if you do not have any support needs at this time, so we know to focus on caring for others who may need more help. You can log in and update your needs if circumstances change at any time.
We can also help you to register by contacting us directly on 0300 300 8900.
Help and support with getting food and medicine
The easiest way to get food or medicine without visiting a shop is to order online for delivery. You can ask family and friends to help you to do this.
If you already have a priority delivery slot, that will continue; you don't need to do anything further.
If someone else is going to the shops for you, most major supermarkets have ways you can pay for your shopping, such as e-vouchers or gift cards. You can buy these online and the person shopping for you can use them in store. To find out about payment options, visit your supermarket’s website.
Good neighbour schemes
If you have no other support with your shopping, we have a network of volunteer-led local good neighbour schemes, who might be able to assist you with shopping, collecting medication and checking that you are OK. You can contact them directly for support by emailing firstname.lastname@example.org or calling 01234 838771.
NHS volunteer responders
Alternatively, the NHS volunteer responders are also there to support you with shopping. You can choose what products you want and when you want them, and an NHS volunteer responder will then pick up and deliver your shopping to you. NHS volunteer responders can also pick up other essentials you need. You can call them on 0808 196 3646 (8am to 8pm, 7 days a week) to arrange NHS volunteer support.
If you're clinically extremely vulnerable and none of these are available, you'll be eligible for free medicines delivery. Please contact your pharmacy to inform them that you are clinically extremely vulnerable and need your medicines delivered, and they will arrange this free of charge.
If you do go to a shop yourself, remember to keep safe by social distancing, wear a face covering and wash your hands regularly, particularly when you get home.
Financial support if you are isolating
The government has introduced a new grant to support people in work on low incomes to self-isolate.
You may be able to claim a £500 lump sum payment if you cannot work from home and are required to self-isolate.
You can find out more about this and how to apply on the Test and Trace Support Payment page.
Mental health and wellbeing if you are isolating
Life can be very different at the moment and hard in many ways. Visit the government's website for practical steps you can take to look after your mental health and wellbeing during the COVID-19 outbreak.
How to stay safe when accepting help from others
Please refer to GOV.UK guidance on staying at home.
If you are receiving voluntary help do not share financial details like credit/debit card numbers or personal information.
If someone you don’t know calls at your home, always ask for ID and always ensure you are comfortable sharing details like your phone number or address. Only provide information on a need to know basis and if you have seen ID. Do not feel pressured into providing information. If you have doubts about those who are approaching you, and are concerned, it is advised that you don’t engage, and report serious suspicious behaviour to the police.
Remember that genuine volunteers have been instructed not to enter your home.