Coronavirus: housing advice

What to do if you're homeless during the coronavirus pandemic

If you need help because you are threatened with homelessness or are homeless, please do not visit our offices.


  1. tell us online (please tell us as much information as possible, so we can respond as efficiently as we can)
  2. we'll phone you to assess your case and refer you for a full assessment (by telephone) if required

If you don't have anywhere to sleep tonight

If you do not have anywhere to sleep tonight call us on 0300 300 4370 during office hours. If we're closed, please call 0300 300 8098. You can speak to someone 24/7, 365 days per year.

Office hours are:

  • Monday to Thursday from 8:30am to 5pm
  • Friday from 8:30am to 4pm

Find out more about how we help people who are homeless or threatened with being homeless.

Homelessness and Housing Register

If you are applying to join the Housing Register, please apply online as normal. Due to the pandemic, we are currently only accepting documents through email; please do not send these by post.

Find out about changes on how to bid on properties.