Coronavirus: housing advice

How we're supporting our tenants during the coronavirus pandemic

We're taking appropriate and proportionate action to limit the spread of infection. We will help to keep our vulnerable customers safe and reduce the potential for infection to spread by limiting contact with our customers. This is all part of the government’s advice to actively promote social distancing and to minimise person-to-person contact.

Many of our services are running without extra delays, unless detailed below. We are not making home visits at the present time, unless it is an absolute necessity. We'll get in touch by telephone and email.

Housing repairs – emergency repairs only

Until further notice we will only be undertaking emergency works, and voids works (repairs to empty properties to bring them into use) – read about how we're managing repairs.

Independent living and sheltered housing

Due to the potential vulnerability or age of our residents, we are:

  • limiting the number of tradespeople coming into our buildings
  • increasing the cleaning of communal areas
  • carrying out emergency repairs only

We are also providing advice to our residents on staying at home, social distancing and handwashing, and are continuing to support our residents to live independently.

Out of hours calls – We are now directing our resources to our most vulnerable residents, especially those who do not have another source of support. This means that we may not be able to attend out of hours calls from other residents. Please can keyholders and next of kin remember their obligation as keyholders and keep in regular contact with their loved ones.

Paying your rent

In these difficult times, we know that many people are likely to have financial problems. Work out what financial support is available to you.

Mutual exchanges

In line with government advice, we are actively promoting social distancing and minimising person-to-person contact. We are therefore strongly discouraging tenants from exercising their right to mutual exchange at this time, unless there is an essential reason to move.

Gardening services

Due to the COVID-19 - Coronavirus, our gardening service has a reduced number of staff available. As a result the current service has changed as they are unable to do both grass cutting and strimming on the same day. In some areas there may be a two week gap in-between.

In some of our Independent Living Schemes, residents have requested that no gardening is undertaken during the current crisis.

Contacting us

Please use our mobile app for tenants, wherever possible. Alternatively, send an email to, or contact us online through the usual channels