Do you get the information you need from Housing Services?
Have your say – help us improve our policies
We want tenants and leaseholders to have a real voice in shaping the services you receive.
We are reviewing our Reasonable Adjustments Policy and Aids & Adaptations Policy, and we would like your help to make sure they are clear, tenant-friendly and provide the right information and support.
These policies are important because they help us understand, identify and record your individual needs, make sure you have fair access to our services, and provide the support you may need to manage and sustain your tenancy.
Everyone’s circumstances are different, and needs can also change over time. Some people may need temporary support following a change in circumstances, while others may require longer-term adjustments or adaptations to their home.
Join our tenant review group
When: Thursday 15 October 2026, 10:30am until 12:30pm
Where: All Saints View, Sapphire Place, Houghton Regis, LU5 5LP
Come along, meet housing staff and other tenants and leaseholders, and help us make sure these policies clearly explain what you can expect from us and how we can support you every step of the way.
Your experience matters. Your feedback can help us make our services better and more accessible for everyone.
Other ways to get involved
We are looking for tenants to join us on an exciting new journey!
We want to listen to you and work together to improve housing services. Your voice matters and can help make a real difference in your community. If you’d like to be part of this, sign up to our tenant database by sharing your details with us.
Why does your voice matter?
Your voice matters because:
- you know best how our services work
- you understand your home better than anyone
- we put customers at the heart of everything we do
- we always ask, “How will this affect our tenants?”
- we want to listen and improve services to meet your needs
- your ideas help us understand what really matters
We are pleased to share with you a summary of our tenant involvement strategy (PDF). The strategy outlines how we will seek feedback from you, our tenants, ensuring you have a say in shaping decisions that affect your community and homes.
How to get involved
As a tenant, there are lots of ways you can share your views and help shape housing services. We are looking for tenants to join us on this journey, making sure services work for you and your neighbours.
To learn more about this great opportunity and whether we have any vacancies on the board at the moment please email housing.feedback@centralbedfordshire.gov.uk.
Levels of involvement
Quick contributions (15 minutes to 2 hours)
Perfect for: Busy residents who want to make a difference in small, impactful ways.
Activities:
- complete quick surveys
- join a one-off focus group
- share your thoughts online
Incentives: Earn £5 to £20, receive expenses, and access training and support.
A little more time (1 hour to 2 hours a month)
Perfect for: Those who want to engage regularly without a large time commitment.
Activities:
- participate in involvement panels
- attend fun and interactive feedback sessions
- share ideas for service improvements
Incentives: Earn £15 to £30, plus expenses, training and support.
More time to get involved? (2 hours to 6 hours a month)
Perfect for: Residents ready to contribute to key decisions and strategy.
Activities:
- join the Landlord Assurance Board
- influence important housing policies and strategies
- provide feedback on performance and service planning
Incentives: Receive increased incentives, expenses, training and support.
Pop-up events/Neighbourhood Involvement Days
The housing service hold monthly events in the community. This gives you the chance to come along and speak to us face to face and find out more about the services we deliver.
Information about all our events are posted on Facebook and our website; make sure you follow us so that you don't miss out.
Social media
Follow us on Facebook. Our posts will tell you all about what we are working on, or any new and exciting news such as the handover of new build developments.